Customer Experience Consultant at Veolia Environnement SA

Keysborough, Victoria, Australia -

Full Time

Start Date

Immediate

Expiry Date

01 Mar, 26

Salary

0.0

Posted On

01 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication Skills, Problem-Solving, CRM Systems, Salesforce, SAP, Stakeholder Management, Process Improvement, Team Collaboration, First Contact Resolution, Waste Collection Industry Expertise

Industry

Environmental Services

Description

About Veolia Create positive change. Be a champion of Ecological Transformation.Join Veolia, a global environmental leader with 170+ years of experience across 40+ countries and 220,000 employees worldwide. With 6,500 staff at 300 sites in Australia and New Zealand, we deliver innovative Water, Waste, Energy and Industrial Services for a sustainable future.The Opportunity We're seeking 2 x Premium Care Consultants to join our team in Keysborough, VIC on a 12 month fixed term contract. In this role, you'll be the primary point of contact for our Premium and National Key Account Customers, delivering exceptional service through both voice and written communications. This position offers the chance to work with high-value clients while utilising your waste collection industry expertise and customer service skills.What's on offer 12-month fixed-term contract with potential for extension Attractive remuneration package A close-knit team environment that prioritises inclusion and collaboration Opportunity to collaborate with and learn from a variety of departments across the business Monthly culture days Free on-site parking What you'll be responsible for Managing incoming tier 1 customer enquiries from Premium Care and National Key Accounts Delivering a First Contact resolution experience for customer inquiries Building and maintaining strong relationships with internal and external stakeholders Managing personal and team cases within specified SLAs Contributing to process improvements and business enhancement initiatives What you'll need to be successful Minimum 3-5 years' experience in customer service, preferably in a contact center environment Proven proficiency with CRM systems, particularly Salesforce and SAP Exceptional written and verbal communication skills Strong problem-solving abilities with a focus on customer satisfaction Veolia’s AlwaysSafe culture means that we care about the safety of people on our sites. We operate a zero tolerance drug and alcohol approach and shortlisted candidates must be prepared to undertake a full pre-employment medical check which includes drug and alcohol screening. Shortlisted candidates must also be willing to undergo a National Police Clearance.Why Veolia? At Veolia, we support our people both at work and beyond. Enjoy a comprehensive range of benefits designed to help you thrive, including: Generous paid parental leave and paid volunteer days Flexible and hybrid working arrangements Superannuation contributions on unpaid parental leave Fitness Passport and discounted health insurance Employee Assistance Program (Thrive) for you and your family Car allowances, novated leasing, and vehicle discounts Bonus and referral programs, plus employee share plan Ongoing professional development and clear career pathways Veolia is committed to ensuring every employee returns home safely every day under our Always Safe Charter. Join a team that values your wellbeing, growth, and contribution—while making a real impact on the environment and our communities.Fairness, Diversity & Inclusion Veolia is committed to fostering a diverse, equitable, and inclusive workplace where everyone is valued and respected. We welcome applications from all backgrounds and are dedicated to providing a safe, supportive, and accessible environment. If you require adjustments to the recruitment process, please let us know so we can support you. Discover more about our benefits, culture, and commitment to diversity at anz.veolia.com/careers. We value your interest in our employment opportunities and commit to respond to all applications. Veolia is committed to conducting recruitment in a fair, ethical and transparent manner based solely on merit. Candidates with direct or indirect personal/professional ties to Veolia and/or any third party related to Veolia business (including but not limited to Veolia's suppliers, customers, partners and competitors) must disclose this information.

Responsibilities

The Customer Experience Consultant will manage incoming tier 1 customer inquiries and deliver a First Contact resolution experience. They will build and maintain strong relationships with stakeholders and contribute to process improvements.