Customer Experience Consultant - Volvo Cars of Charlottesville at CMA's Volvo of Charlottesville

Charlottesville, Virginia, United States -

Full Time

Start Date

Immediate

Expiry Date

26 Jan, 26

Salary

0.0

Posted On

28 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication Skills, Attention to Detail, Multitasking, Finance Knowledge, Sales Experience, Professional Etiquette, CRM Software Proficiency

Industry

Motor Vehicle Manufacturing

Description

Description CMA’s Volvo Cars of Charlottesville is looking for a Customer Experience Consultant. Ideal candidates may come from finance, customer service, or sales backgrounds. If you’re motivated, personable, and eager to learn, we’ll provide the training and tools to help you succeed. Carter Myers Automotive (CMA) is a family and employee-owned company proudly serving Virginia, West Virginia, North Carolina, and Maryland since 1924 with locations in Charlottesville, VA; Lexington Park, MD; Lynchburg, VA; Martinsburg, WV; Richmond, VA; Rocky Mount, NC; Staunton, VA; Williamsburg, VA; and Winchester, VA. Our dealerships represent top automotive brands including Toyota, Cadillac, Chevrolet, GMC, Honda, Hyundai, Kia, Lincoln, Nissan, Subaru, Volkswagen, Volvo, Chrysler, Dodge, Jeep, Ram, Ford, and Buick. What You’ll Do Welcome customers and create a warm, professional first impression Listen carefully to understand each customer’s needs and preferences Guide customers through financing and purchase options, explaining terms, rates, and available protection plans in a clear, transparent manner Assist with completing finance applications and coordinating with lenders Collaborate with teammates to ensure a seamless experience from start to finish Maintain communication with customers through text, phone, email, and video Learn and share expert knowledge about Volvo products and features Provide post-purchase support and follow-up to ensure satisfaction Benefits Employee Stock Ownership Plan (ESOP) Competitive insurance benefits including medical, dental, vision, employer paid life insurance, short-term disability, long-term disability, and employee assistance program 401k plan with company matching Paid Time Off and Holiday pay Associate discounts on vehicle purchases, parts, and service Paid maternity leave after one year of employment Closed on Sunday Requirements Qualifications: Experience or interest in automotive finance or retail sales Strong communication and customer service skills. Professional phone etiquette and attention to detail. Ability to multitask and work efficiently in a fast-paced environment. Proficiency with computers and CRM software. Carters Myers Automotive provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Employment offers are contingent upon the successful completion of a drug screening and background check.

Responsibilities

Welcome customers and create a warm, professional first impression. Guide customers through financing and purchase options while providing post-purchase support.