Customer Experience Coordinator (9mth Contract) at Molson Coors Brewing Company United Kingdom

Toronto, Ontario, Canada -

Full Time

Start Date

Immediate

Expiry Date

15 May, 26

Salary

0.0

Posted On

14 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Stakeholder Management, Problem Solving, Project Management, Customer Service, Communication, Execution, Team Player, Accountability, Influencing, Relationship Building, Prioritization, Cross-functional Collaboration

Industry

Food and Beverage Services

Description

Requisition ID: 37694 This is a 9mth Contract Cheers to creating an incredible tomorrow! At Molson Coors, we tackle big challenges and defy the status quo. With a proud legacy of excellence, an incredible portfolio of beer, seltzers, spirits, and non-alcohol brands, and a bold vision for our future... we’re on the path to transforming the beverage industry. That requires remarkable individuals who are curious, tenacious, and never afraid to fail forward. We seek, value and respect everyone’s unique perspectives and experiences knowing that we are stronger together. We collaborate as a team and celebrate each other’s successes. Here’s to crafting careers and creating new legacies. Crafted Highlights: Alongside the Sr Manager, Customer Operations, the Customer Experience Coordinator will be responsible for bringing to life the Molson Coors Customer Charter – namely, concepting and supporting strategies, tactics, and processes that will enable Molson Coors to deliver best-in-class customer service to retailers who sell our products (our customers). They will be responsible for proactive and precise service-related communications to our frontline sales team and our customers. They will build, maintain, and track our progress on a customer service scorecard so to hold Molson Coors accountable for being a first-choice supplier in the market. What You’ll Be Brewing: Lead through influence: Influences and interacts regularly with stakeholders at all levels to understand and align on solutions that remove barriers for the commercial organization and our customers Problem solving and project management: Quickly identifies issues impacting the customer experience and puts plans in place to solve them, balancing long- and short-term issues through prioritization Customer service: Responsible for the communication flow of commercialization, owning the content and communication needed to successfully sell and support Molson Coors brands (which includes ensuring the sales teams have retail solutions that meet their needs and the needs of our customers) Key Ingredients: You thrive on challenge. You act with appropriate urgency to various market events and trends that require a quick turnaround in plans and strategy You are confident, diplomatic, professional and exercise great judgment in developing and maintaining excellent business relationships You are deadly serious about execution and take pride in a proven track record in delivering results You are a strong team player that can inspire others; you respect your commitments, hold yourself and others around you accountable You have an associate’s or bachelor’s degree in Business Administration or other relevant field You have 3-5 years of relevant experience in sales and/or customer service working within a matrix organization (CPG or similar industry preferred) You have experience influencing at multiple levels within a matrix organization You can complete complex projects quickly and adeptly with an understanding of business priorities You know how to build cross-functional relationships and collaborate to achieve the best outcome for the business and the customer You have a track record of delivering sales/retail service solutions for the business You have had success as an influential voice within a business; you can rally support and drive positive change within established processes and systems Beverage Bonuses: Flexible work programs that support work life balance including a hybrid work model of 4 days in the office We care about our People and Planet and have challenged ourselves with stretch goals around our key priorities We care about our communities, and play our part to make a difference – from charitable donations to hitting the streets together to build parks, giving back to the community is part of our culture and who we are Engagement with a variety of Business Resource Groups, which can provide volunteer opportunities, leadership experience, and networking through the organization Ability to grow and develop your career centered around our First Choice Learning opportunities On site Pub, access to cool brand clothing and swag, top events and, of course... free beer and beverages! Work within a fast paced and innovative company, meeting passionate colleagues and partners with diverse backgrounds and experiences Molson Coors is an equal opportunity employer. We invite applications from candidates of all backgrounds, race, color, religion, sex, national origin, age, disability, veteran status or any other characteristic. If you have a disability and believe you need a reasonable accommodation during the application or recruitment processes, please e-mail jobs@molsoncoors.com.

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Responsibilities

The Customer Experience Coordinator will be responsible for implementing the Molson Coors Customer Charter by developing strategies and processes to deliver best-in-class customer service to retailers. This includes managing proactive service communications and tracking progress via a customer service scorecard to ensure accountability.