Sign up with

Already have an account? Log in here

Need some help?
Talk to us at +91 7670800001

Customer Experience Coordinator, Beauty & Care, Perfumery & Beauty at DSM

Tokyo, , Japan -

Full Time

Start Date

Immediate

Expiry Date

18 Mar, 26

Salary

0.0

Posted On

18 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication, Order Processing, Delivery Coordination, Forecasting, Inventory Management, SHE Compliance, Stakeholder Engagement

Industry

Chemical Manufacturing

Description

Perform delivery order process to make customers' content Input delivery order, quick return of receipt of order to customers by fax or e-mail. Making the balance between the delivery and material Contact to internal and external persons for smooth delivery and adjust the schedule. Because of the first gate keeper to communicate with customer, communication of delivery schedule, and stock information will be updated and shared with stakeholders. IBP maintenance Base on the customer's demand forecast provided by account managers, systematically maintain the IBP transaction by inputting the forecast with buffer stock quantities for securing the safety stock. Customer Services Fax transportation slip to customer if necessary. Request factories and warehouses to check and find undelivered goods, and anything necessary for the customer service is ready to do as much as possible. Communications Exchange the news and the information from customers with marketing persons Send invoices to the customers quickly Follow all policies & procedures relating to SHE and advise management of any SHE related issues for their corrective action.

Responsibilities

The Customer Experience Coordinator is responsible for managing the delivery order process and ensuring smooth communication with customers regarding delivery schedules and stock information. They also maintain inventory based on customer demand forecasts and handle customer service inquiries.