ABOUT BLENDTEK

Blendtek is a privately held company with a mission to challenge expectations in the food industry. As a trusted source for innovators across food, bakery, beverage, prepared foods, and sports nutrition categories, we collaborate with our customers from concept development and formulation to manufacturing and packaging—bringing their ideas to life.
At Blendtek, our ingredient solutions range from the basics to the inspired, such as alternative protein sources, natural extracts and sweeteners, gluten-free products, functional food systems, and proprietary blends. We’re wired to create and driven to fuel innovation in food. We do things differently. Since our foundation, Blendtek has experienced rapid success by challenging the status quo and delivering unique solutions for our customers. To read more about Blendtek, visit www.blendtek.com

POSITION SUMMARY

Blendtek is hiring for a permanent full-time Customer Experience Coordinator at our blending and distribution facility located in Cambridge, Ontario. The role is a great opportunity for an experienced individual in customer care and customer experience with a flair for diving in headfirst. We are looking for someone with a polished business acumen, a love for learning, and who takes ownership in their work.

EDUCATION REQUIREMENT

• Completion of Secondary School
• College or University in Business are an asset

REQUIRED SKILLS AND KNOWLEDGE

• French-speaking bilingual is an asset.
• 2-3 years in a customer service role or junior account manager role
• Polished communicator, verbal and written
• Strong computer skills using Microsoft Office Suite including Outlook, Word, Excel, and PowerPoint
• Charismatic and can talk to anyone. You’re flexible and enthusiastic.
• Are organized, have a strong attention to detail, and consistently meet deadlines.
• Are self-motivated and able to work and thrive in an entrepreneurial environment.
• Can multi-task and prioritize workload in a fast-paced environment.
• Demonstrate initiative, autonomy, and the ability to solve problems creatively.
• Can analyze general data for insights.

• Process orders and confirm deliveries with customers.
• Collaborate with cross-functional teams to develop solutions to customer needs/opportunities.
• Build, develop, and maintain business relationships to generate new and existing customer business.
• Communicate price increases and other pertinent announcements with customers.
• Promote, sell, and secure orders from prospective / customers through a relationship-based approach.
• Create customer reports
• Greet all visitors & employees professionally and ensure they have signed in as needed.
• Answer the phone for the company’s direct line and transfer accordingly.
• Other job duties as assigned.