Customer Experience Coordinator (Call Center) at Snowbird HVAC Services LLC

Leesburg, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

12 Jun, 26

Salary

0.0

Posted On

14 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Empathy, Professionalism, Problem Solving, Coordination, Dispatching, Customer Advocacy, Communication, Multitasking, ServiceTitan

Industry

Individual and Family Services

Description

Description Customer Experience Coordinator (Call Center) Location: Leesburg, FL (In-Office) Company: M&S Air Conditioning (A Fountain Comfort Group Company) About M&S Air Conditioning For over 30 years, M&S Air Conditioning has been the gold standard for home comfort in Leesburg and Lake County. In Florida, air conditioning isn't a luxury—it’s a necessity. As part of the Fountain Comfort Group, we combine our deep local roots with the stability and premium benefits of a premier regional network. We are looking for a "voice of the company" who is as passionate about serving our community as we are. The Role As a Customer Experience Coordinator, you are the first person our customers talk to when their AC fails on a sweltering 98-degree July afternoon. You aren’t just "answering phones"—you are a problem solver, a logistics pro, and a brand ambassador. Key Responsibilities: Be the Hero: Answer inbound calls with empathy, professionalism, and a "can-do" attitude. Smart Scheduling: Coordinate and dispatch our expert technicians using ServiceTitan (experience a plus!) to ensure efficient routing and timely service. Customer Advocacy: Follow up with homeowners after service visits to ensure 100% satisfaction. Maintenance Support: Educate customers on our maintenance plans to help them save money, improve air quality, and avoid system failures. Compensation & Benefits We believe in rewarding high performance and providing a stable foundation for our team. Pay Structure: Competitive hourly base pay plus commission based on key performance metrics. Comprehensive Benefits: Medical, Dental, and Vision insurance. Retirement: 401(k) with a generous company match. Stability: Full-time W-2 position with a legacy local company. Perks: Paid Time Off (PTO), paid holidays, and a supportive, team-oriented environment. Growth: We prefer to promote from within! Opportunities for career advancement into leadership or specialized operations roles. What We’re Looking For The Lake County Spirit: You are polite, patient, and professional. You treat every caller like a neighbor. Communication Skills: You can explain technical HVAC needs in simple, reassuring terms. Cool Under Pressure: High-volume days (like the peak of a Florida summer) don't rattle you. Tech Savvy: Comfortable multitasking between phone systems, CRM software, and internal messaging. Requirements High School Diploma or GED required. 1–2 years of experience in a call center or high-touch customer service environment. HVAC, Plumbing, or Electrical experience is a huge plus! Note: Fountain Comfort Group and its group of companies are proud to be Equal Opportunity, Affirmative Action, Veteran-friendly employers.

Responsibilities

The Customer Experience Coordinator acts as the first point of contact, answering inbound calls with empathy and professionalism to address customer needs. Key duties include coordinating and dispatching technicians using scheduling software and following up post-service to ensure complete customer satisfaction.