Customer Experience Coordinator at Cangshan Cutlery Company

Georgetown, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

28 Jan, 26

Salary

0.0

Posted On

30 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Order Coordination, Operations Support, Communication, Attention to Detail, Problem Solving, Microsoft Office Suite, Teamwork, Adaptability, ERP Systems, CRM Systems, Order Processing, Account Maintenance, Returns Processing, Documentation, Sales Support

Industry

Manufacturing

Description

Description (Full-Time | Temp-to-Possible Hire) Georgetown, TX (On-site) Department: Operations | Reports to: Manager of Customer Experience Status: Full-Time | Temporary-to-Hire | Non-Exempt/Hourly About Everware International Headquartered in Georgetown, Texas, Everware International is the parent company of a portfolio of innovative brands transforming the culinary and foodservice industries. Our brands include Austin Cutlery & Tool and Henry Foodservice Products, both recognized leaders in high-quality commercial kitchen solutions and U.S.-based manufacturing. Each Everware brand operates with its own strategy and identity, while sharing a collective commitment to customer excellence, quality, and innovation. Position Summary We are seeking a detail-oriented and customer-focused Customer Experience Coordinator to join our Operations team. This role plays a key part in supporting customer satisfaction through accurate order processing, clear communication, and proactive problem-solving. As a Temp-to-Possible Hire opportunity, this position offers a chance to prove your skills and potentially transition into a permanent role with a growing and dynamic company. Key Responsibilities Order Processing & Support Enter, review, and process customer orders with accuracy and attention to detail. Coordinate with shipping, warehouse, and accounting teams to ensure timely and seamless order fulfillment. Communicate updates, changes, or delays to customers and internal stakeholders. Account Maintenance & Setup Support the setup and maintenance of customer accounts, ensuring all information is accurate and current. Serve as a liaison between internal teams and external partners to resolve inquiries efficiently. Track and document all customer interactions within company systems (ERP, CRM). Customer & Sales Support Respond to customer and sales inquiries related to orders, shipments, and product availability. Monitor open orders, discrepancies, and delivery status while maintaining exceptional service levels. Prepare and update internal reports, sales activity summaries, and fulfillment dashboards. Returns, Credits & Documentation Process return authorizations (RMAs) and adjustments. Prepare credit memos and maintain accurate return documentation. Ensure proper follow-up and resolution on all customer-facing transactions. Qualifications Education & Experience High school diploma or GED required; associate or bachelor’s degree in business or related field preferred. 2+ years of experience in customer service, order coordination, or operations support. Experience with ERP and CRM systems required (SAP/S4 HANA preferred). Familiarity with EDI (Electronic Data Interchange) and API processes is a plus. Skills & Competencies Strong written and verbal communication skills with a customer-first mindset. Excellent attention to detail and ability to manage multiple priorities. Demonstrated problem-solving and decision-making ability. Proficiency with Microsoft Office Suite (Excel, Outlook, Word). Team-oriented and adaptable in a fast-paced environment. Physical Requirements Ability to sit or stand for extended periods (up to 8 hours). Occasionally lift or move up to 20 pounds. Work Environment Professional office setting with standard lighting and moderate noise levels. Schedule Monday – Friday | 8:00 AM – 5:00 PM (Some overtime or schedule adjustments may occur based on business needs.) Why Join Everware International? ? Collaborative and inclusive culture. ? Opportunity to transition into a permanent role. ? Hands-on experience in a growing, innovation-driven organization. ? Competitive hourly rate and potential for career growth. Ready to grow your career in customer experience? Apply today and become part of a team that values service, innovation, and excellence in every customer interaction.

Responsibilities

The Customer Experience Coordinator is responsible for supporting customer satisfaction through accurate order processing and proactive problem-solving. This role involves coordinating with various teams to ensure timely order fulfillment and maintaining customer account information.