Customer Experience Coordinator at Cangshan Cutlery Company

Georgetown, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

17 Apr, 26

Salary

0.0

Posted On

17 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication Skills, Interpersonal Skills, Organizational Skills, Time Management, Problem Solving, Attention to Detail, Microsoft Office Suite, ERP Systems, CRM Systems, Administrative Procedures, Team-Oriented, Proactive, Adaptable, Data Entry, Clerical Support

Industry

Manufacturing

Description

Description Position Summary As a Customer Experience Coordinator, you will be the primary point of contact for customers and the warranty program, while also providing support for general office administrative operations. This hands-on role is critical to maintaining a professional office environment and delivering a positive, seamless experience for customers, visitors, and team members alike. Essential Duties & Responsibilities The list below reflects key responsibilities associated with this role. Additional duties may be assigned as needed to support business operations. Front Desk and Office Experience · Greet and welcome guests in a professional and friendly manner; determine the purpose of their visit and direct appropriately · Answer and route incoming phone calls and emails · Maintain a clean, organized, and professional front desk and shared office spaces that reflect our brand and values Customer Experience Support · Enter customer orders, process returns, and maintain accurate data in ERP/CRM systems · Respond to customer inquiries with accurate and comprehensive product knowledge. · Create and track return material authorizations (RMAs), credit memos, and warranty claim resolution by logging requests, gathering documentation, and coordinating with internal teams Administrative Support · Provide general clerical support · Receive and distribute mail, packages, and product samples · Track office and kitchen supply inventory and coordinate timely reorders · Support onboarding activities for new hires with workspace readiness · Assist with planning and coordination of office events Education & Experience · High school diploma or equivalent is required · Minimum 2 years of experience as administrative assistant, or similar role is required · Experience with ERP/CRM systems (e.g., SAP S/4HANA, hubspot) - Preferred Skills and Competencies · Strong written and verbal communication skills with a customer-first mindset. · Excellent interpersonal and customer service skills · Basic understanding of administrative procedures and systems · Proficient in Microsoft Office Suite; experience with ERP (SAP S/4HANA), and CRM systems. · Proven problem-solving and decision-making skills with sound judgment. · Exceptional organizational and time management skills, with a sharp attention to detail · Team-oriented, proactive, and adaptable in a fast-paced environment Physical Demand · Able to sit and/or stand for up to eight (8) hours per day. · Manual dexterity for keyboarding, writing, and small-item handling. · Exerting up to 20 pounds of force occasionally to lift, carry, pull, or otherwise move objects. · Able to bend, stoop, lift, reach, climb stairs or ladders on occasion? · Visual acuity to work on a computer screen and read detailed documents. Work Environment · Primarily an office environment with standard lighting and moderate noise. · Occasional exposure to warehouse settings with moving machinery, noise, and variable temperatures. Work Hours/Schedule Monday through Friday, 8 am to 5 pm. Onsite in Georgetown, Texas.

Responsibilities

The Customer Experience Coordinator will serve as the primary contact for customers and the warranty program while supporting general office administrative operations. Key responsibilities include greeting guests, managing customer inquiries, processing orders and returns, and maintaining office organization.