Customer Experience Coordinator at Castle Employment Group
SY3, , United Kingdom -
Full Time


Start Date

Immediate

Expiry Date

27 Nov, 25

Salary

13.0

Posted On

28 Aug, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

International Companies, Cold Calling, Email

Industry

Information Technology/IT

Description

Are you confident speaking with people and capturing their feedback in a friendly, engaging way?
This Customer Service role offers the chance to work with a leading, global business in their Customer Experience team on a client feedback project that takes place twice a year, helping them better understand and improve their client relationships.
This is a temporary role for a 3-week period, requiring an immediate start. Based in Sherburn, between Scarborough and Malton, you will need to be able to drive and have your own transport.

Responsibilities
  • Calling customers to complete a customer experience questionnaire (This is not cold calling)
  • Using a dialler to make calls, asking questions and typing up responses as you go
  • Updating and verifying contact details, including email and phone numbers
  • Speaking with both UK and international companies
  • Working across two easy-to-use systems to record and manage information
    We’re looking for people who are confident speaking with various people with a mature approach, the ability to follow a script while still sounding natural and engaging and are comfortable multi-tasking.
    This will be for 3 weeks in September, working Monday to Friday 9am-5pm earning £13 per hour.
    If you enjoy speaking to people and capturing their feedback in a professional yet personable way, this is a great opportunity to join a respected business and be part of a friendly, supportive team.
Loading...