Customer Experience Coordinator at Celanese

Budapest, Central Hungary, Hungary -

Full Time

Start Date

Immediate

Expiry Date

04 Jun, 26

Salary

0.0

Posted On

06 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service Experience, Analytical Skills, Excel, Power BI, Data Visualization, SAP Knowledge, Business Process Optimization, Problem-Solving, Attention To Detail, Communication Skills, English, Proactive Mindset, Managing Multiple Priorities

Industry

Chemical Manufacturing

Description

Overview As the Customer Experience Coordinator you'll be the analytical backbone of our customer service operations, ensuring seamless processes while identifying opportunities for continuous improvement. Responsibilities YOU will be involved in the following tasks: Analytics & Reporting: support leadership with regular review of KPI-s with necessary actions suggested, provide ad-hoc reports as needed with a focus on day-to-day operations Ad-hoc reporting requirements for Commercial for order overviews Celonis: Monitoring workload per process and process adherence >> align with OPEX team for potential process improvements Recommend process improvement including investigation of repetitive quality failures with focus on Customer Service (Work with QN Coordinator and Quality Management team). Audits: Support CX in internal and external audits by obtaining requested evidence i.e., IATF support. Knowledge retention: ensure regular review of process documentation. Business Rules: Works closely with CX teams, other Supply Chain functions, and the Commercial teams to ensure business rules are applied properly. Back-up of Team Lead (optional). Support Consignment Coordinator’s tasks Qualifications YOU will bring: 3-5 years of customer service experience, preferably in a multinational environment Strong analytical skills with proficiency in Excel, Power BI, and data visualization SAP knowledge and understanding of business process optimization Excellent problem-solving abilities and attention to detail Strong communication skills in English Proactive mindset with ability to manage multiple priorities Why Celanese professional challenges hybrid working - 2 days office and 3 days home office utilizing your German and English language skills developmenal opportunities Cafeteria health insurance social and charity projects employee groups and doggy days at the office #CustomerExperience #DataAnalytics #ProcessExcellence #EngineeredMaterials #CelaneseBudapest #SupplyChainJobs About CBS CBS (Celanese Business Solutions) Budapest is more than a shared service center. In our team, you’ll be a true partner to Celanese, a leading chemistry company, and join us in improving the world through innovation. You’ll bring world-class solutions to our customers by our end to end processes, and your great ideas will be welcome. You’ll have career defining moments helped by our culture of continuous improvement, and as one of our best talents, you’ll grow through cross-functional and international opportunities. You’ll feel like you belong in our diverse community. You’ll enjoy our commitment to wellbeing, flexible working conditions and our exceptional green office that guarantee a great work experience every day. You’ll be able to balance your priorities and focus on what matters to you the most. Wherever you may be in your personal and professional journey – you’ll always find your place at Celanese.

Responsibilities

The coordinator will serve as the analytical backbone for customer service operations, supporting leadership with KPI reviews, ad-hoc reporting focused on daily operations, and monitoring process adherence using tools like Celonis. Key tasks also involve recommending process improvements, investigating quality failures, supporting audits, and ensuring business rules are correctly applied across supply chain and commercial teams.