The Customer Experience Coordinator II is responsible for providing world-class customer service and transactional support over the phone and through electronic communications. This position has primary responsibility for processing incoming product orders and providing product support referrals. This is an onsite role in Memphis, Tennessee.

REQUIREMENTS:

• High School diploma
• 1-3 years relevant business experience in a Customer Service and/or Data Entry Operations.

PREFERRED QUALIFICATIONS:

• 2+ years experience with CRM software and MS Office with Advanced Excel modeling skills
• Bachelor’s degree
• Experience with Salesforce & Oracle
• Demonstrated performance (goal attainment, metrics, awards, etc.)
• Excellent oral, written, and interpersonal skills.
• Active listening, problem solving, adaptability, time management, and reliability.
  This position is not eligible for employer based visa sponsorship.
  This job posting is anticipated to close on September 5 , 2025. We may, however, extend this time period, in which case the posting will remain available on careers.conmed.com. Please submit your application as soon as possible as we will be reviewing applications on a rolling basis as we receive them.

• Processes customer orders/changes in accordance with CONMED policies.
• Resolves product or service problems by clarifying the customer’s complaint and following up to ensure resolution.
• Responds to customers and internal partners by providing accurate, valid, and complete information.
• Flexibility in responding to new and rapidly changing situations and environments.
• Maintain a pleasant and positive disposition.
• Partners with customer service and sales team members to meet and exceed customer service expectations.
• Identify and assess customer’s needs to achieve satisfaction.
• Ability to manage multiple tasks, exceptional organizational skills, problem solving techniques, and accuracy.
• Other duties as assigned by management.