Customer Experience Coordinator & Marker Specialist at Memorial Estates Inc.

Taylorsville, Utah, United States -

Full Time

Start Date

Immediate

Expiry Date

16 Oct, 26

Salary

0.0

Posted On

18 Jul, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Event Coordination, Customer Service, Order Management, Hospitality Management, Microsoft Excel, Interpersonal Communication, Attention To Detail, Vendor Coordination, Catering Logistics, Administrative Support, Empathy, Time Management

Industry

Individual and Family Services

Description

Description Employment Type: Full-Time Schedule: Monday–Friday, standard business hours, with occasional evenings, weekends, and frequent travel as needed for events and services About the Role We are seeking a compassionate, detail-oriented Customer Experience Coordinator & Marker Specialist to join our team in a dynamic, full-time role that blends memorial experience coordination with headstone and marker order management. This position is essential to how we support the families we serve — from the personal, in-the-moment details of memorial services and receptions, to the accurate, timely coordination of memorial markers and headstones. The ideal candidate is organized, compassionate, and comfortable managing both relationship-driven coordination and detail-oriented administrative work. You will play a key role in ensuring every family's experience is handled with care, professionalism, and excellence. This is a unique opportunity to make a meaningful, lasting impact by helping families honor their loved ones with dignity and care. Responsibilities Memorial Experience Coordination Plan, coordinate, and execute personalized Memorial Experiences; a gift provided by Memorial for the family to honor their loved one. Serve as a primary point of contact for funeral directors and FSAs throughout the planning and service process Ensure all service details are organized, communicated, and executed with accuracy and care Hospitality & Reception Coordination Manage catering and reception logistics, including ordering, setup, and breakdown Ensure reception areas are clean, welcoming, and thoughtfully arranged Coordinate with vendors and internal teams to ensure timely, quality service Maintain inventory and supplies related to hospitality and receptions Marker & Headstone Order Management Manage the online and phone order flow system for all headstone and memorial marker orders Work closely with cemetery counselors to ensure timely ordering, curation, design, and delivery of markers Maintain accurate, organized records of all orders and deliveries Collaborate with the production team to ensure timely completion of orders Ensure all markers meet the highest quality and accuracy standards Qualifications & Skills High school diploma or equivalent Strong organizational skills and high attention to detail Excellent written and verbal communication skills Strong interpersonal and customer service skills, with a compassionate, empathetic approach Proficient in Microsoft Office (with an emphasis in Excel) and general computer applications Ability to manage multiple priorities and deadlines in a fast-paced environment Ability to work both independently and collaboratively as part of a team Ability to work flexible hours, including occasional evenings and weekends Experience in hospitality, service coordination, or customer care preferred Experience with catering coordination and setup is a plus Experience or familiarity with the mortuary or cemetery industry is a plus Preferred Attributes Creative mindset with an eye for presentation and storytelling Ability to remain calm and supportive in emotionally sensitive situations Team-oriented with a proactive, solution-focused attitude Comfortable balancing relationship-focused coordination with administrative accuracy and follow-through This role offers the opportunity to make a meaningful difference in the lives of the families we serve, combining heartfelt service coordination with the operational precision of memorial marker fulfillment.

Responsibilities

Coordinate personalized memorial experiences and hospitality receptions for families while managing the end-to-end order flow for headstones and markers. Act as a primary liaison between funeral directors, cemetery counselors, and production teams to ensure high-quality service delivery.