Customer Experience Coordinator at New Horizons

, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

12 Mar, 26

Salary

0.0

Posted On

12 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Support, Person-Centered Support, Collaboration, Team Leadership, Activity Coordination, Tailored Support Plans, Safe Work Practices, Record Maintenance, Innovation, Digital Literacy, Community Participation, Health Access, Financial Access, Employment Support, Education Support, Personal Care

Industry

Non-profit Organizations

Description

About us With over 55 years of experience, New Horizons is a leading provider of disability, aged care, and community support services, committed to empowering individuals to live their best lives. Why work with us Above award pay and great benefits Your work matters. And so does your pay. At New Horizons, enjoy above-award pay, penalty rates, and salary packaging options that can increase your take home pay by up to $15,900 Plus, get access to novated leasing, paid parental leave, and for full-time employees, RDOs. Grow with us Did you know our CEO Luke Buckley started out as a support worker with us, 15 years ago? That’s proof your career can go anywhere here. We invest in your future with ongoing training and mentoring, clear career advancement pathways, opportunities to specialise in aged care and disability support, and a rewards and recognition program that celebrates your wins. Perks for your wellbeing On top of meaningful work, you’ll enjoy extras like Fitness Passport and our confidential Employee Assistance Program, giving you access to fitness, counselling, and wellbeing support when you need it. At New Horizons, you’ll get flexible scheduling and work arrangements that support a healthy work-life balance. You can also purchase extra annual leave, and if you work 10 weekends a year, you’ll enjoy an additional week of leave on top. A supportive community Join a collaborative and respectful team, where diversity is celebrated and every individual is valued. Build meaningful relationships with clients and their families, fostering belonging and making a real difference in the community. Strong leadership At New Horizons, you’ll be backed by experienced leaders who put your success and well-being first. With tailored coaching and mentoring, you’ll have the support you need to grow and thrive. About the role: Join a passionate team dedicated to delivering exceptional customer support and enhancing wellbeing every day. As a Customer Experience Coordinator, you’ll play a key role in empowering individuals to achieve their goals and live more independently. Your responsibilities: Provide person-centered support across areas such as daily living skills, community participation, health and financial access, employment, education, and personal care Collaborate with customers, their support networks, and the broader community to improve wellbeing and independence Lead and support frontline staff, contributing to a positive and inclusive team culture Coordinate daily activities and develop tailored support plans Promote safe work practices and support change initiatives Maintain accurate customer records and ensure confidentiality Drive innovation to enhance the customer experience About you: Minimum Certificate III / Cert IV in Disability, Community or Mental Health and/or willingness to obtain Strong digital literacy, including Microsoft Office and reporting systems Physical capacity to support customers (including lifting up to 10kg) Pre-employment Checks: Current Police Check (Issued within the last 3 months) Current NSW Drivers License NDIS Worker Check (or willingness to obtain) NSW WWCC (or willingness to obtain How to Apply: To register your interest, please click ‘Apply Now’ and let us have your resume and cover letter outlining your suitability for the role. If you have any questions about this role or would like to discuss any reasonable adjustment you may require throughout the recruitment process, or require alternative method of submitting your application, please email recruit@newhorizons.net.au IMPORTANT: New Horizons is an equal Opportunity Employer, and our people represent the community which we serve. We invite all the applicants to apply, including First Nations People, and people from diverse social, cultural and gender backgrounds. New Horizons acknowledges all Aboriginal and Torres Strait Islander peoples as the traditional custodians of the land. Due to the high volume of applications, only candidates shortlisted for interview will be contacted.

Responsibilities

As a Customer Experience Coordinator, you will provide person-centered support and collaborate with customers and their networks to enhance wellbeing. You will also lead frontline staff and coordinate daily activities to promote independence.