ROLE OVERVIEW:

Join a team committed to providing direct customer support and exceptional experiences daily, with wellbeing at the core of our mission.

IN THIS ROLE, YOU WILL:

Provide person-centered support to help customers achieve their goals and improve their wellbeing.
Collaborate with support networks and the broader community to enhance customer independence in areas such as living skills, community engagement, financial and health service access, social activities, personal care, employment, education, and training.
Report to the Program Experience Lead (or Service Delivery Manager, depending on the program) and work collaboratively with the wider team.
Support and supervise employees at a lower level as needed, and communicate effectively with other New Horizons teams.

KEY RESPONSIBILITIES:

Assist in resource planning, coaching, and mentoring support workers.
Promote and demonstrate safe and healthy work practices.
Support change initiatives and model positive behaviours.
Participate in team meetings and share information respectfully.
Utilize resources efficiently and record customer information accurately.
Coordinate daily support and activities for customers.
Develop and review individualized support plans.
Enhance customer experience through innovative solutions.
Maintain confidentiality and professional relationships.
Ensure customer records are up-to-date.

YOU’LL ALSO BRING TO THE ROLE:

Relevant qualifications (Cert 3 or 4 in Disability Support or equivalent experience).
Technical literacy in Microsoft Office and reporting systems.
Supervisory skills and basic HR management knowledge.
Physical ability to support customers, including lifting up to 10 kg.
Valid NSW Driver’s C class license.
Current Police Check (not older than 3 months), NSW WWCC, NDIS WC