Position Overview
Be the primary point of contact for our premium artisan chocolate customers, coordinating their experience from inquiry to fulfillment. You’ll handle customer service across multiple channels, work closely with our production team to coordinate custom orders and special requests, and support retail operations in our Vancouver location. This hands-on role combines customer relationship building, order coordination, and retail support in a growing specialty food business. Clear advancement opportunities available with structured development toward management responsibilities.
Duties
Provide premium customer service via email, phone, and in-person
Coordinate orders between customers and production team
Support retail operations, sales, and product recommendations
Manage order fulfillment, pickup schedules, and customer communications
Learn business operations and develop toward team leadership role
Handle custom orders, special requests, and seasonal campaigns
Responsibilities
Maintain 95%+ customer satisfaction and 24-hour response times
Process orders accurately and coordinate with production team
Support retail sales goals and premium service standards
Complete monthly development milestones toward management advancement
Adapt to seasonal business demands and peak holiday operations
Represent company values and premium brand standards
Qualifications

Please refer the Job description for details