At Progressive Ford, we are committed to delivering exceptional service and building lasting relationships with our customers. As a Customer Experience Coordinator, you will play a vital role in ensuring every service customer feels valued, heard, and appreciated.

• Post-Service Follow-Up: Reach out to service customers the day after their visit to confirm satisfaction, address concerns, and reinforce trust in our dealership.
• Survey Education: Explain the importance of Ford’s Customer Satisfaction Survey and encourage responses to help us improve and meet customer needs.
• Customer Advocacy: Act as the friendly, professional voice of Progressive Ford, ensuring each customer feels valued and appreciated.
• Issue Resolution: Identify potential concerns early and escalate them to the Service Manager to prevent negative experiences.
• Documentation & Tracking: Record each interaction, track customer feedback trends, and provide insights to the Service leadership team to drive improvements.