Customer Experience Coordinator at Workplace Elements

Denver, Colorado, United States -

Full Time

Start Date

Immediate

Expiry Date

19 Dec, 25

Salary

0.0

Posted On

20 Sep, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Hospitality, Communication, Event Coordination, Attention to Detail, Problem Solving, Microsoft Office Suite, A/V Setup, Scheduling, Inventory Management

Industry

Furniture and Home Furnishings Manufacturing

Description

Description About us: We are inspired Placemakers who enhance the built environment with a focus on brand and culture. Across multiple studios, Elements provides a comprehensive portfolio of products and services for the interior built environment. We combine our interiors expertise with construction capability and the collaborative, cross-functional process of human-centered design. This holistic approach to the built environment creates a seamless experience and exceptional results for our clients. Elements Core Values: Have a growth mindset | We before me | Better together | Be real | Deliver results About the role: As the Customer Experience Coordinator, you will serve as the vital first and last point of contact for guests, playing a key role in crafting exceptional customer experiences through gracious hospitality. This position requires a blend of expert communication skills, a keen attention to detail, and a collaborative spirit to ensure operational excellence. You will manage the showroom environment, support our Experience Manager in delivering seamless service across office locations, and execute various administrative tasks, all while embodying the brand's commitment to quality and client satisfaction. What you’ll do: Create exceptional customer experiences through gracious hospitality and attention to detail. Ensure The Experience Center (showroom) is tour-ready by executing daily open and close procedures. Plan and execute internal and external meetings and events with precision. Support high-visibility engagements and ensure all touchpoints reflect care and detail. Collaborate with team members to enhance operational excellence across locations. Lead initiatives to elevate the client experience through innovative ideas and solutions. Coordinate scheduling for meeting rooms and shared spaces to optimize usage. Greet visitors and manage incoming calls with professionalism and warmth. Maintain office supply inventory and manage ordering systems in alignment with budget. Oversee mail and courier services for timely handling of items. Requirements Who you are: You have a minimum of 2 years of experience in a customer-facing, hospitality, administrative, or office coordination role. You have a high school diploma or equivalent; an associate or bachelor’s degree in Hospitality, Business, Communications, or a related field is preferred. You have experience in event coordination and logistics, including planning high-visibility or executive-level meetings and engagements. You have a strong customer service orientation with a hospitality mindset and meticulous attention to detail. You possess excellent verbal and written communication skills, demonstrating a professional and warm demeanor. You can manage multiple priorities in a fast-paced, dynamic environment. You have proactive problem-solving skills with a resourceful, can-do attitude. You are technologically proficient, including Microsoft Office Suite (Microsoft Excel, Microsoft PowerPoint etc.), basic A/V setup and familiarity with scheduling and inventory systems. Work Environment: This is a part-time, in-office position, Monday through Friday. We’re looking for someone who can adapt their schedule based on client tour times and event needs - coverage is needed during the broader window of 8:00 AM – 5:00 PM, with the ability to shift hours accordingly. Our Benefits: Flexible Paid Time Off Profit Sharing Downtown Parking Employee Assistance Program (EAP) Paid Family Medical Leave Career Development and Advancement: We offer ongoing training, mentoring, and clear, defined paths for promotion to support your long-term career growth with us. Physical Requirements: This role involves a mix of active and desk-based tasks. You should be comfortable standing and walking for extended periods, using your hands for tasks like typing or handling materials, and occasionally reaching or lifting. The ability to lift up to 20 pounds (such as office supplies or event materials) may be required from time to time. Clear communication—both speaking and listening—is also an important part of the role. EEO Statement Workplace Elements provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

Responsibilities

As the Customer Experience Coordinator, you will manage the showroom environment and support the Experience Manager in delivering seamless service across office locations. You will create exceptional customer experiences through hospitality and attention to detail while executing various administrative tasks.