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Customer Experience (CX) Agent at Averda

Dubai, Dubai, United Arab Emirates -

Full Time

Start Date

Immediate

Expiry Date

09 Oct, 26

Salary

45000.0

Posted On

17 Sep, 26

Experience

4 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Yes

Skills

Industry

Consumer Services

Description

What You’ll Be Responsible For:Customer ServiceHandle customer enquiries, requests and complaints across service channels.
Resolve queries promptly and coordinate with internal teams when required.
Deliver professional and customer-focused service.
Customer ExperienceTrack and follow up on requests within agreed SLAs.
Escalate service issues and recurring concerns appropriately.
Support customer satisfaction, quality and NPS targets.
Administration & SupportMaintain accurate customer records and CRM updates.
Support smooth coordination with internal teams.
Complete reports and administrative tasks on time.

Responsibilities

Knowledge & SkillsExposure to both B2B and B2C customer environments
Strong understanding of customer service principles and best practices
Excellent English communication skills (spoken and written)
Hindi/Arabic an advantage
Intermediate to advanced MS Office skills, especially Excel
Experience in waste management, logistics, or service operations is an advantage
Highly organized, detail-oriented, and able to manage multiple customer interactions and administrative tasks.
Adaptable team player with the ability to perform effectively in a fast-paced, service-driven environment.
Proficient in CRM and ERP systems; exposure to digital tools and AI-enabled technologies is an advantage