Working at Freudenberg: “We will wow your world!” This is our promise. As a global technology group, we not only make the world cleaner, healthier and more comfortable, but also offer our 52,000 employees a networked and diverse environment where everyone can thrive individually. Be surprised and experience your own wow moments.
Chem-Trend, a company of the Freudenberg Group, is a global leader in the development, manufacture and marketing of specialized release agents, purging compounds and related processing aids, with manufacturing and R & D operations in North and South America, Europe and Asia that are supported by its headquarters in Michigan, USA. Chem-Trend has a singular focus of providing innovative solutions for the die casting, polyurethane, rubber, composites, tire, thermoplastic and wood composite industries.
Some of your Benefits
Health Insurance
Education Reimbursement
401K Match
Vacation
Paid Holidays
Howell, MI
Hybrid Work
Chem-Trend Limited Partnership
Chem-Trend is seeking a Customer Experience (CX) Business Specialist to understand the CX business needs of the global sales and marketing organization to support acquisition and retention of customers and improve revenue growth.

CUSTOMER EXPERIENCE (CX) BUSINESS SPECIALIST

Responsibilities

• System Implementation: Collaborate with the global IT service team to ensure systems meet business requirements and integrate appropriately. Assist in managing projects to implement new systems and system improvements.
• Data Management: Ensure the accuracy and integrity of data within the systems and advise management on improvement opportunities with the user base.
• Best Practices: Stay updated on industry trends and process improvement opportunities to enhance the efficiency and effectiveness of CX-related activities.
• Training and Support: Provide training and support to global sales teams on CX platforms and CRM, ensuring effective usage to meet business objectives.
• Performance Monitoring: Monitor the performance of CX systems and analyze key metrics to identify areas for improvement.
• Digital Marketing Support & Marketing Automation : Optimize marketing initiatives such as digital advertising, video social media platforms, and website through analysis of metrics and best practices. Implement workflow processes for targeted marketing email campaigns in the newly launched marketing automation platform.
• Digital Asset Manager: Administer the company’s digital asset management system by managing user enrollment, adoption, and maintenance of collateral.

Qualifications

• Experience with CX platforms, particularly CRM systems. Knowledge of SAP Cloud for Customer a plus.
• Experience in digital marketing campaigns or systems a plus.
• Strong technical, analytical, excel, data, and communication skills.
• Adaptable and quick to learn, with ability to effectively collaborate and navigate within a complex matrix organization.
• Bachelor’s degree in IT, MIS, Marketing, or related field
• 3-5 years of experience in an IT, CRM, or digital marketing related role
• Special requirements might include minimal travel, occasional evening meetings, overtime, etc. This is a hybrid position – required minimum 3 days in the Howell global headquarters

The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.
Additional Information
Taylor Bilski
+1 517 551 0320
tbilski@chemtrend.com

• System Implementation: Collaborate with the global IT service team to ensure systems meet business requirements and integrate appropriately. Assist in managing projects to implement new systems and system improvements.
• Data Management: Ensure the accuracy and integrity of data within the systems and advise management on improvement opportunities with the user base.
• Best Practices: Stay updated on industry trends and process improvement opportunities to enhance the efficiency and effectiveness of CX-related activities.
• Training and Support: Provide training and support to global sales teams on CX platforms and CRM, ensuring effective usage to meet business objectives.
• Performance Monitoring: Monitor the performance of CX systems and analyze key metrics to identify areas for improvement.
• Digital Marketing Support & Marketing Automation : Optimize marketing initiatives such as digital advertising, video social media platforms, and website through analysis of metrics and best practices. Implement workflow processes for targeted marketing email campaigns in the newly launched marketing automation platform.
• Digital Asset Manager: Administer the company’s digital asset management system by managing user enrollment, adoption, and maintenance of collateral