Customer Experience (CX) Intern at SageSure

Cincinnati, Ohio, United States -

Full Time

Start Date

Immediate

Expiry Date

19 Jan, 26

Salary

0.0

Posted On

21 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Problem-Solving, Detail-Oriented, Microsoft Office Suite, Communication, Multitasking, Teamwork, Independent Work, Research, Data Analysis, Customer Experience, Survey Design, Documentation, Critical Thinking, Service Design, AI Experience

Industry

Insurance

Description

Overview: If you're looking for the stability of a profitable, growing company with the entrepreneurial spirit of a startup, we’re hiring. SageSure, a leader in catastrophe-exposed property insurance, is seeking an Intern to join the Rising Pioneer Program as part of our Customer Experience team. Working under the Customer Experience team at SageSure, the largest independent residential managing general underwriter (MGU) in the U.S., offers a broad range of opportunities and experience to advance your career. You will be a part of the Marketing & Sales Enablement and Optimization practice that is transforming the way we strategize, engage, and motivate our partner agents. In this role, you will: Work cross-functionally with other departments, developing surveys and synthesizing findings Identify challenges within internal processes and recommend solutions, sharpening documentation and critical thinking skills Provide updates to the AVP of CX and present findings to senior leaders growing your executive presence What you’d be doing: Partnering with cross-functional teams to design customer surveys and reporting solutions Conducting research using Qualtrics surveys, questionnaires, and customer interviews Analyzing voice of the customer through both relational and transactional studies Synthesizing customer feedback into actionable key themes that highlight CX opportunities Assisting with the communications and administration of Voice of Customer (VOC) programs Designing and developing CX dashboards, reports, and closed-loop processes in Qualtrics Fostering cross-functional relationships with senior-level visibility We’re looking for someone who has: An undergraduate education pursuing a degree in Business, Marketing, Human-Centered Design, or Soft Sciences A graduation date in 2027 Solid problem-solving skills and detail-oriented Proficiency in Microsoft Office Suite, particularly PowerPoint and Word Strong communication skills Ability to multitask and eager to learn Ability to work independently and as a team member Authorization to work in the United States Highly preferred candidates also have: Prior internship experience GPA of 3.0 or higher Strong writing skills Experience with service design AI experience or coursework (e.g., applied AI, machine learning, natural language processing, or workplace analytics tools). About the Enablement and Optimization team at SageSure: As part of the Marketing & Sales team, we strive to find the balance between art and science that enables our sales teams to deliver the best experience to our agents. Our work is critical to the ongoing development and evolution of how we create value in an ever-changing landscape. You will be part of a team that encourages curiosity, enables experimentation, and provides the room to grow and develop your skills and career. About SageSure: Named among the Best Places to Work in Insurance by Business Insurance for four years in a row (2020-2023), SageSure is one of the largest managing general underwriters (MGU) focused on catastrophe-exposed markets in the US. Since its founding in 2009, SageSure has experienced exceptional growth while generating underwriting profits for carrier partners through hurricanes, wildfires, and hail. Available in 16 states, SageSure offers more than 50 competitively priced home, flood, earthquake, and commercial products on behalf of its highly rated carrier partners. Today, SageSure manages more than $1.9 billion of inforce premium and helps protect 640,000 policyholders. SageSure has more than 1000 employees working remotely or in-office across nine offices: Cheshire, Connecticut; Chicago, Illinois; Cincinnati, Ohio; Houston, Texas; Jersey City, New Jersey; Mountain View, California; Marlton, New Jersey; Tallahassee, Florida; and Seattle, Washington. SageSure offers generous health benefits and perks, including tuition reimbursement, wellness allowance, paid volunteer time off, a matching 401K plan, and more. SageSure is a proud Equal Opportunity Employer committed to building a workforce that reflects the spectrum of perspectives, experiences, and abilities of the world we live in. We recognize that our differences make us strong, and we actively seek out diverse candidates through partnerships with organizations, institutions and communities that represent various backgrounds. We champion belonging and inclusion for all identities, including, but not limited to, race, ethnicity, religion, sexual orientation, age, veteran status, ability status, gender, and country of origin, striving to create a culture where all individuals feel valued, respected, and empowered to bring their authentic selves to work. Our nimble, highly responsive culture nurtures critical thinkers who run toward problems and engineer solutions. We relentlessly pursue better outcomes by investing in the technology, talent, and tools that position us to succeed in demanding markets. Come join our team! Visit sagesure.com/careers to find a position for you.

Responsibilities

The intern will work cross-functionally with other departments to develop surveys and synthesize findings, while identifying challenges within internal processes and recommending solutions. They will also provide updates to the AVP of CX and present findings to senior leaders.