Customer Experience (CX) & Retention Specialist, Marketing Group -Marketing at Rakuten

Setagaya, , Japan -

Full Time

Start Date

Immediate

Expiry Date

07 Jun, 26

Salary

0.0

Posted On

09 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Web Director, Web Production, Digital Marketing, Owned Media, Event Materials, Stakeholder Coordination, Production Workflows, RACI, SOW, Quality Management, Project Prioritization, Resource Allocation, HTML, CSS, JavaScript, CMS

Industry

Software Development

Description

Job Description: Job Description: Business Overview Rakuten Group operates more than 70 services globally, including e-commerce platforms such as Rakuten Ichiba and fintech services like Rakuten Card. Within this diverse ecosystem, Rakuten Mobile aims to challenge the conventional norms of existing telecommunications carriers and build a truly customer-centric and innovative mobile network. At the same time, Rakuten Mobile also serves as a key company supporting digital transformation (DX) across the Rakuten Group. By combining the technologies and assets of the Rakuten Group with our own unique added value, we deliver tailored solutions to corporate customers and contribute to their digital transformation initiatives. We invite you to fully leverage your skills and experience, grow together with us, and play an active role in driving our customers’ digital transformation journey. Department Overview This department is responsible for B2B marketing at Rakuten Mobile. In addition to mobile connectivity services, we strategically plan and execute the promotion of Rakuten Mobile’s proprietary products on a daily basis. Guided by one of Rakuten’s core principles, “Maximization of Customer Satisfaction,” we consistently approach our work from the customer’s perspective, striving to deliver value-driven marketing initiatives that meet real business needs. This organization is responsible for the production and continuous improvement that support a wide range of initiatives, including the corporate website, digital marketing, owned media, and events. One of the key attractions of this role is the opportunity to be involved throughout the entire process—from planning and execution to optimization—while gaining a holistic view of the overall marketing function. Position: Why We Hire We are recruiting to fill an open position. Position Details Key Responsibilities ・Plan and direct the production process for web and print deliverables, including materials for events ・Define objectives and requirements, and coordinate with relevant stakeholders across marketing, sales, and production teams to build alignment ・Establish production workflows and role assignments, and manage progress using frameworks such as RACI and SOW ・Manage the quality of deliverables, propose improvements, and identify issues during the operational phase ・Prioritize multiple projects, allocate resources effectively, and optimize overall project execution Work Environment Approximately 35 members (15 in Marketing and 20 in Production) Mandatory Qualifications: ・Experience level: 5–7+ years of hands-on experience as a Web Director ・Industry background: Experience in one of the following: a web production company, an in-house web team at a business company, or an advertising agency Desired Qualifications: ・Hands-on experience with HTML/CSS, JavaScript, and CMS ・Professional writing experience ・Experience directing print media and event-related deliverables ・Experience using AI tools in a professional work environment Others Information: Additional information on Location Futakotamagawa RISE Office, 2-21-1 Tamagawa, Setagaya-ku, Tokyo 1-minute walk from Futako-Tamagawa Station (Tokyu Den-en-toshi Line / Oimachi Line) Additional information on English Qualification English proficiency equivalent to TOEIC 800 or above, or a strong willingness to actively work toward achieving this level Languages: English (Overall - 3 - Advanced), Japanese (Overall - 3 - Advanced) In Japanese, Rakuten stands for ‘optimism.’ It means we believe in the future. It’s an understanding that, with the right mind-set, we can make the future better by what we do today. So we challenge ourselves to evolve, innovate and experiment, to create a better, brighter future for everyone. Today, our 70+ businesses span e-commerce, digital content, communications and fintech, bringing the joy of discovery to almost 1.3 billion members across the world. If you have any trouble logging in, please contact us here Rakuten Group, Inc.: rakuten-recruiting-info@mail.rakuten.com *Please read the Application Requirements(EN) / 募集要項(JP) before applying. Our Diversity & Inclusion Policy and Application Documents Rakuten’s corporate mission is to “contribute to society by creating value through innovation and entrepreneurship.” We foster a culture that provides equal opportunities to those who share this founding philosophy and take on the challenge to transform society, regardless of age, gender, nationality, or any other status. Diversity is one of Rakuten's core strategies and a driving force for innovation. Because of this, you are not required to submit any of the following information in order to apply for our job positions. - Gender - Age - Photo - Nationality* - Information not related to business, such as ideological beliefs, family structure, etc. * For legal compliance, we may ask you about your work eligibility. See the details

Responsibilities

The specialist will plan and direct the production process for web and print deliverables, including materials for events, while defining objectives and coordinating with marketing, sales, and production teams. Key tasks involve establishing production workflows, managing progress, ensuring deliverable quality, and optimizing overall project execution by prioritizing multiple projects.