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Customer Experience Data Analyst at Microsoft

Redmond, Washington, United States -

Full Time

Start Date

Immediate

Expiry Date

26 Dec, 25

Salary

0.0

Posted On

27 Sep, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Data Analysis, Customer Experience, Data Integration, Analytics, Business Insights, Process Improvement, Product Quality, Decision-Making, Collaboration, Innovation, Growth Mindset, Communication, Escalation Management, Service Incidents, Change Management, Community Building

Industry

Software Development

Description

The Microsoft 365 Customer Experience Analytics and Automation (CXPAA) team is seeking a passionate and skilled Customer Experience Data Analyst to join our mission of transforming customer and product experiences across Microsoft 365. Our team manages a rich and complex dataset that spans Customer Engagements, Escalation Management, Service Incidents, Change Management coordination, and communications. This role is pivotal in unlocking actionable insights that drive business decisions, improve processes, and enhance product quality. Come build community, explore your passions and do your best work at Microsoft. This opportunity will allow you to bring your aspirations, talent, potential and excitement for the journey ahead. Data Analysts play a critical role in synthesizing business and data insights, optimizing data integration, and evaluating analytics to propel informed decision-making. Their expertise is essential in advancing Microsoft's mission to empower individuals and organizations globally through a culture of innovation, growth, and collaboration. They ensure that analytics solutions are strategically aligned and that insights are communicated effectively to drive impactful business choices. This role requires you to be onsite 5 days a week in Microsoft's offices in Redmond, WA. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

The Customer Experience Data Analyst will synthesize business and data insights to optimize data integration and evaluate analytics. This role is crucial for driving informed decision-making and enhancing product quality.