Customer Experience Designer

at  SP Global

WHAT WE’RE LOOKING FOR:

3+ years experience in journey mapping, service blueprinting, and human-centered design
Previous experience in UX or CX Design roles
Experience in designing, documenting, refining, and presenting detailed customer journeys
Strong analytical and empathetic skills, with the ability to capture and visualise complex journey nuances
Experience in using digital tools and platforms to create journey maps and interactive prototypes that can be easily shared, updated, and iterated upon
A genuine passion for crafting intricate and detailed journey maps that offer clear insights and actionable recommendations
Flexible Working (optional)
We pride ourselves on our agility and diversity, and we welcome requests to work flexibly. For most roles, flexible hours and/or an element of remote working are usually possible. Please talk to us at interview about the type of arrangement that is best for you. We will always try to be adaptable wherever we can.
Return to Work
Have you taken time out for caring responsibilities and are now looking to return to work? As part of our Return to Work initiative (link to career site page when available), we are encouraging enthusiastic and talented returners to apply, and will actively support your return to the workplace.
Grade/Level ( relevant for internal applicants only ): 10
The Location: London

OUR PEOPLE:

We’re more than 35,000 strong worldwide—so we’re able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.
From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We’re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.

ABOUT THE ROLE:

Grade Level (for internal use): 10
S&P Global Commodity Insights
The Role: Customer Experience Designer
The Team: We’re transforming how we engage with our customers, and the Customer Experience team is at the forefront of that transformation. As a Customer Experience Designer, you will have the opportunity to shape and create exceptional experiences for our customers, using user-centred design methods and a data-driven approach. You will collaborate with cross-functional teams and stakeholders, championing the voice of the customer and driving meaningful impact.

RESPONSIBILITIES AND IMPACT:

Design and present comprehensive journey maps, partnering with the Customer Intelligence team to conduct user research
Collaborate with the wider CX organization to understand objectives and align journey designs with organizational CX Design principles
Utilize service blueprinting techniques to visualize front-end and back-end processes underlying each customer journey
Conduct regular workshops with user groups and stakeholders to gather insights, validate journey maps, and identify opportunities for improvement
Work with cross-functional teams to ensure journey designs are actionable, identifying areas for process improvement and innovation

OUR PURPOSE:

Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world.
Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.