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Customer Experience Executive (Arabic Speaker) at Emaratech
Dubai, Dubai, United Arab Emirates -
Full Time

Start Date

Immediate

Expiry Date

06 Jan, 26

Salary

0.0

Posted On

08 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Service, Service Support, ITIL Foundation, Service Management Systems, Problem Solving, Communication, Escalation Management, Incident Management, Follow-Up, Knowledge Base, Call Control, Customer Guidance, Investigation, Feedback, Arabic Fluency

Industry

Information Technology & Services

Description
Supports and provides service support via Phone, email and web portal ensuring effective resolution of customers’ concerns in the quickest possible manner Routing the issue to correct team by understanding the issue properly Should act as a first point of contact for customers for all issues related to emaratech service support. Gathers and Records accurate service support incident information Listens and understands customers’ concerns; provides required guidance and information using the available resources Ensures complete control of the call by managing difficult customer situations, responding promptly to the needs of the customers; identifies and escalates issues as and when required Performs primary investigation in all issues received Follows up on escalated and re – assigned service support requests and tickets Identify the solutions and contributes to the knowledge base and utilizes it as required Provides service health feedback based on received requests and tickets Minimum Diploma graduate or equivalent required Knowledge of ITIL Foundation Minimum 2 years of customer service Experience in working on Service Management Systems Fluent in Arabic
Responsibilities
The Customer Experience Executive provides service support via phone, email, and web portal, ensuring effective resolution of customer concerns. They act as the first point of contact for all issues related to emaratech service support and manage difficult customer situations.