Full job description

Customer Experience Executive

This leading destination specialist Tour Operator are the experts in providing inspirational tailor-made holidays to a range of exciting worldwide destinations. They have a new vacancy for a Customer Experience Executive to join them in this varied administrative and customer service role to provide exceptional service after the initial quote and throughout the booking journey. Salary of £30k, hybrid working with 2 days in modern Surrey office.

Customer Experience Executive – Role & Responsibilities:

• Liaise with suppliers to confirm travel arrangements and be pro-active in sourcing alternatives if necessary, keeping customers informed throughout.
• Support customers in responding to booking enquiries / amendments and in booking additional extras.
• Provide an outstanding, personalised service is provided to all customers.
• Carry out pre-travel calls to customers prior to departure, to offer additional services and upsells.
• Assist customers with any after sales itinerary or tour related questions.

Customer Experience Executive – Skills & Experience:

• Experience in the travel industry, with a background in sales, operations, or customer service working for a tour operator or travel agency.
• A love of travel with a good range of destination knowledge.
• Flexible approach with an ability to manage and prioritise workload.
• Excellent attention to detail and accuracy.
• Strong communication skills
• Exceptional customer service focus and skills.
• Excellent spoken and written English.
• Practical experience using Microsoft Word, Excel and Outlook.

Customer Experience Executive – Key Benefits:

• Salary of £30k
• Hybrid role with 2 days per week in beautiful open plan office.
• Monday to Friday with 9 to 5
• 23 days leave increasing with length of service plus bank holidays.
• Range of staff benefits including discounted travel, familiarisation trips, health cash plan, wide range of well being initiatives & social events.