Customer Experience Executive at Commercial Services Group

Shrewsbury, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

14 Sep, 26

Salary

25948.0

Posted On

16 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Call Handling, CRM Management, Order Processing, Conflict Resolution, Professional Communication, Time Management, Organizational Skills, Telesales, Epicor ERP

Industry

Business Consulting and Services

Description

Location: Shrewsbury, Shropshire Salary/package: £25,948 per annum Contract type: Permanent Hours: Full time, 37 hours per week Commercial Services Group (CSG) are looking for a motivated and personable Customer Experience Executive to join their Global Education Supplies (GES) division and play a key role in delivering high-quality customer service from first contact to resolution. The role offers variety, responsibility and the chance to make a real impact on customer satisfaction and loyalty. Who we are Global Education Supplies (GES) is part of the Children & Education portfolio at Commercial Services Group (CSG), comprising seven complementary brands that serve the global education sector. These include KCS Education, CES, Landscapes for Learning, Maudesport, Gresswell, Timstar and Technology Supplies. With a customer base spanning more than 90 countries, GES is entering a transformational phase focused on international growth, new product development, marketing investment and operational excellence. Why this role matters The successful candidate will be responsible for ensuring queries, orders and issues are handled accurately and efficiently. The role acts as a central point of contact between customers, suppliers and internal teams to keep service running smoothly. By owning each case and maintaining accurate records, the position ensures reliable delivery, customer satisfaction and operational continuity. What you’ll be doing Handle incoming and outgoing customer calls, providing timely order and delivery updates and one-touch resolution. Resolve customer queries, discrepancies and complaints by investigating issues and liaising with suppliers and internal teams. Manage multiple customer email inboxes to ensure all requests are answered accurately and within agreed service levels. Process customer orders efficiently and accurately to support smooth fulfilment. Maintain up-to-date and accurate customer records within the CRM system. Build strong customer relationships to encourage repeat business and long-term retention. Coordinate with internal departments such as Sales, Finance, Operations and Procurement to resolve issues and meet customer needs. Ensure high levels of accessibility and responsiveness across phone, email and other contact channels. What we’re looking for Minimum of 2 years’ experience within a customer service office-based role. Clear and professional communication, both verbally and in writing with customers and internal stakeholders. Confidence in handling telephone-based customer contact including call handling or telesales activity. Proficient use of ERP’s particularly Epicor is highly desirable. Excellent organisational and time management skills. What you’ll get in return Salary of £25,948 per annum. 25 days annual leave, rising to 27 after four years. Birthday Day Off. One concessionary day during the Christmas period. Pension scheme with 4% employer contribution. Life assurance cover. Access to Learning & Development opportunities via our CSG Academy. Why CSG? Commercial Services Group (CSG) is the UK’s largest local authority-owned trading company (LATCO), generating over £800 million in revenue and supporting 16,000 education and public sector customers worldwide. With more than 1,800 employees across the UK, France, Dubai and Bangkok, we are working towards becoming the global leader in education and public sector solutions. We are expanding rapidly, with annual growth of around 25 percent, supported by a blend of organic development, acquisitions and strategic partnerships. Our 33 trading businesses deliver a wide range of services including education management, IT, HR, legal, energy, procurement and supplies. CSG is wholly owned by local authorities, and a significant proportion of our profits is reinvested into frontline public services. Over £77 million has already been returned, reflecting our commitment to combining commercial performance with meaningful social impact. Inclusion & Accessibility We are committed to fostering a diverse and inclusive workplace where everyone feels valued and respected. We encourage applications from suitably qualified people of all backgrounds. As a member of Inclusive Employers and a Working Families Employer, we are actively building an environment that supports inclusion, flexibility and belonging for all colleagues.

Responsibilities

The role involves managing customer queries, orders, and complaints via phone and email to ensure high satisfaction and loyalty. It acts as a central point of contact between customers, suppliers, and internal teams to maintain operational continuity.