CUSTOMER EXPERIENCE EXECUTIVE - VERTELLUS

• Location: Hybrid - Warwick/Home working (UK-wide travel required)
• Reports to: Commercial Director
• Salary: £40,000 – £45,000 depending on experience + company car
• Contract Type: Full-time, Permanent

WHAT YOU’LL BRING

We’re looking for someone great with people, naturally organised, and proud of delivering a job well done. If you care about customers and enjoy making things run smoothly, you’ll thrive here.

ROLE OVERVIEW

As our new Customer Experience Executive, you’ll be at the heart of everything we do, ensuring our customers feel supported, understood, and genuinely valued throughout their journey with Vertellus. This role is all about building trust, solving problems before they arise, and making every interaction feel simple and reassuring.
It’s a brand-new role, giving you the chance not just to follow a set path, but to help shape how we deliver exceptional customer experience. From setting the standard for excellence to improving how we work, you’ll play a key part in supporting customers from their first conversation through to contract renewal.
With Vertellus growing, this role offers real opportunities, not only to develop your expertise in customer experience but also to grow with the business. Whether you want to deepen your skills or explore new paths, we’ll support you in building a career that suits your strengths.
You’ll work closely across the business, from sales and operations to technical teams, to ensure every part of the customer journey is seamless, consistent, and reflects the care and control Vertellus is known for.

WHAT YOU’LL BE DOING

This is a hands-on, people-first role where building strong relationships and delivering exceptional service go hand in hand. You’ll focus on making every customer and partner within our network feel listened to, looked after, and confident in our care.
Your day-to-day responsibilities will include: