About the job

📍 Location: Dubai - UAE🕒Employment Type: Full-Time

About the RoleAs a Customer Experience Executive, you will be the heart of our guest journey — ensuring travelers feel informed, cared for, and supported from first contact to post-trip follow-up. Your role combines communication, coordination, and problem-solving to deliver a seamless, high-touch customer experience.

This is a dynamic position ideal for someone who thrives in a client-facing role, has excellent attention to detail, and is passionate about delivering outstanding service in the travel and tourism space

Key ResponsibilitiesServe as the first point of contact for guest inquiries via email, phone, and WhatsApp
Provide accurate information on tour options, itineraries, and bookings.Follow up on pending bookings and support guests throughout their pre-travel journey
Manage special requests, such as dietary needs, language preferences, or mobility accommodations
Track live guest activity during tours and assist with real-time changes or issues.Handle guest complaints or concerns with empathy, professionalism, and swift resolutio
Collaborate closely with sales to ensure alignment and smooth handover
Collect and manage feedback post-travel to support quality assurance and improvement
Uphold brand tone and service excellence in every guest interaction
Handle the purchase of tickets, coordinating with on the ground guides, and other operational work

What We’re Looking ForPrevious experience in guest services, customer care, travel operations, or hospitality
Strong written and verbal communication skills in English (German and/or French a plus)
Ability to remain calm under pressure and manage multiple tasks simultaneously
Empathetic, solution-oriented mindset with excellent interpersonal skills.
Comfortable using email, CRM tools, calendars, and messaging platforms like WhatsApp
A genuine interest in travel, culture, and delivering exceptional guest experienc

es.If you are interested in the position, you may apply directly via LinkedIn

Requirements added by the job poster • 5+ years of experience in Customer Serviced.

Responsibilities

About the job

📍 Location: Dubai - UAE🕒Employment Type: Full-Time

Key ResponsibilitiesServe as the first point of contact for guest inquiries via email, phone, and WhatsApp
Provide accurate information on tour options, itineraries, and bookings.Follow up on pending bookings and support guests throughout their pre-travel journey
Manage special requests, such as dietary needs, language preferences, or mobility accommodations
Track live guest activity during tours and assist with real-time changes or issues.Handle guest complaints or concerns with empathy, professionalism, and swift resolutio
Collaborate closely with sales to ensure alignment and smooth handover
Collect and manage feedback post-travel to support quality assurance and improvement
Uphold brand tone and service excellence in every guest interaction
Handle the purchase of tickets, coordinating with on the ground guides, and other operational work

What We’re Looking ForPrevious experience in guest services, customer care, travel operations, or hospitality
Strong written and verbal communication skills in English (German and/or French a plus)
Ability to remain calm under pressure and manage multiple tasks simultaneously
Empathetic, solution-oriented mindset with excellent interpersonal skills.
Comfortable using email, CRM tools, calendars, and messaging platforms like WhatsApp
A genuine interest in travel, culture, and delivering exceptional guest experienc

es.If you are interested in the position, you may apply directly via LinkedIn

Requirements added by the job poster • 5+ years of experience in Customer Serviced.