Customer Experience Expert at AMETEK O'Brien

Gold Coast City, Queensland, Australia -

Full Time

Start Date

Immediate

Expiry Date

21 May, 26

Salary

43.68

Posted On

20 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Face To Face Customer Service, Administration, Customer Inquiries, Telephone Communication, Email Communication, In-person Communication, Operations Support, Lead Time Updates, Repair Inspections, Customer Needs Exploration, Invoicing, Job Authorities Issuance, Scheduling, Issue Resolution, Time Management, Prioritisation

Industry

Motor Vehicle Manufacturing

Description

Are you wanting to work for an organisation that values their people, invests in communities and has a commitment to our environment? Do you share a passion for maintaining a continual focus on Making a Difference with Real Care to customers and employees? If this sounds like you, then we have your next opportunity. -- Our Customer Service and Administration Team is the first point of contact to our AutoGlass customers. Our Gold Coast Service Centre located in Nerang are looking for an experienced Customer Service Expert with Administration experience to start ASAP and be able to hit the ground running! Casual role Days: Days and Hours will vary dependent on Service Centre requirements Hours: Approx 20-40hrs per week varying between 7.00am and 5.00pm (Must be flexible). Pay: $43.68ph + Super About the Role: Face to Face customer service Greeting customers and visitors at reception with a positive, helpful attitude. Ensuring our customers have the best experience within the Branch Answering customer inquiries via telephone, email, and in-person. Provide support to the manager and the running of daily operations Effectively keeping customers updated on delivery lead times Undertake repair inspections on vehicles Explore customer needs and educate on our full scope of services Issue invoices and raise job authorities as required Scheduling repair bookings Source suitable resolutions to customer concerns and follow up customer queries About You: Professional communication and presentation skills Excellent and clear verbal and written communication skills MUST have a current drivers licence! Ability to resolve issues and create solutions for customers Support the Branch manager with administrative tasks Ability to work in fast paced workplace Excellent time management and prioritisation skills Intermediate to Advanced Microsoft Office skills Benefits: Supportive and collaborative team environment Growth and development opportunities Competitive salary Reward and Recognition programs Must have Full Australian Workrights! -- If you meet the above criteria and you’re seeking a rewarding career with a nationally recognised household brand, then we would love to hear from you. Apply Now! At O'Brien®, we put our customer at the heart of everything that we do, serving more than 360,000 Customers each year, 24 hours a day, 7 days a week, 365 days a year. O'Brien is also part of Belron®, worldwide leader in vehicle glass repair, replacement and recalibration services, operating in 40 countries across 6 continents Privacy: To review and consider your application, O'Brien® collects personal information. To understand what is collected and why, carefully review the Applicant Privacy Notice presented during your online application and/or review our Privacy Policy and Terms of Use. Agencies: O'Brien® does not accept unsolicited resumes or outreach from recruiting agencies. Absent a signed agreement and approval from O'Brien® to submit candidates to a specific requisition, we will not approve payment to any third party. Didn't find the right job? Upload your CV/resume for ongoing consideration! Founded in February 1924 by Frank G. O’Brien on Allen Street, Waterloo, O’Brien® began as a silvering business with a strong commitment to customer satisfaction and employee well-being. Over the years, we’ve grown to become Australia’s leading vehicle glass repair and replacement company. Today, O’Brien® operates nationwide, offering a wide range of automotive care products and services to both retail and wholesale customers. Each year, we serve over 360,000 motorists, 24 hours a day, 7 days a week, 365 days a year. Our expertise extends beyond vehicles - since 1924, O’Brien® has also been a trusted provider of quality glass products and services for Australian homes and businesses. Our tailored glazing solutions are designed to meet the unique needs of every customer. In 2018 O'Brien® and Laser & Electrical Plumbing untied their expertise, giving rise to O'Brien Plumbing and Electrical enabling O'Brien® to offer a complete range of a complete range of products and services across Australia. O'Brien® is also part of Belron®, a global leader in vehicle glass repair, replacement, and recalibration, operating in over 40 countries across 6 continents. At O'Brien®, we put our customer at the heart of everything that we do, maintaining a continual focus on Making a Difference with Real Care to our customers and employees.

Responsibilities

This role involves being the first point of contact for AutoGlass customers, greeting them face-to-face, handling inquiries via phone and email, and supporting daily branch operations. Key duties include updating customers on lead times, performing repair inspections, educating customers on services, issuing invoices, and scheduling bookings.