Customer Experience & Growth Manager at Five Iron Golf NYC LLC

New York, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

03 Jun, 26

Salary

110000.0

Posted On

05 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Communication, Time Management, Organization, Customer Experience, Sales, Cross-selling, Technology Expertise, Guest Engagement, Relationship Building, Problem Solving, Team Collaboration, Administrative Tasks, Food Handling Safety, Alcohol Service Compliance

Industry

Entertainment Providers

Description

Description Backed by Callaway Golf and Danny Meyer’s Enlightened Hospitality Investments, Five Iron blends world-class technology with hospitality-driven service across its sports bars, restaurants, and entertainment venues. With 35 locations open and more than 50 in the pipeline worldwide, the brand is expanding its reach while remaining rooted in innovation, inclusivity, and community connection. The Customer Experience & Growth Manager is responsible for leading the Golf Experience Team in guiding our guests through their Five Iron Golf experience, ensuring guest satisfaction and engagement by highlighting all the fun that golf and Five Iron have to offer. Responsibilities include, but are not limited to, the following: Manage with and through associates to deliver an exceptional guest experience by overseeing pre-visit communications, onsite interactions, and post-visit follow-ups. Acquire and maintain comprehensive knowledge of all products and services, including technology, lessons, leagues, memberships, as well as spirits, beer, wine, and food and beverage offerings. Use this expertise to confidently sell and cross-sell across various offerings. Serve as the in-house expert on our golf simulator technology, using your expertise to ensure guests have the best possible experience, while connecting guests with other offerings such as leagues, memberships, swing evaluations, and club fittings. Oversee the sales, execution, and management of Five Iron Golf leagues and one-off tournaments throughout the year (Fall, Winter, and Summer seasons). Build relationships within the community, foster loyalty with customers, and encourage repeat business through proactive engagement. Handle essential administrative tasks related to sales transactions and customer service inquiries. Collaborate effectively with team members to align efforts and achieve business goals. Take pride and ownership of each Guest’s enjoyment and fun at Five Iron Golf, ensuring guest satisfaction and engagement at all times. Follow all health and safety regulations regarding food handling, alcohol service, and cleanliness Verify guests' legal drinking age Assist with closing duties as needed Required Qualifications: Strong leadership ability with a willingness to lead by example. Exemplary communication, time management, and organizational skills. Upbeat energy, enthusiasm, and a positive attitude. Ability to think on your feet and manage customer expectations. Ability to work in a fast-paced environment and collaborate effectively with a team. Availability to be present in the space on evenings, weekends, and holidays. Ability to stand, walk, and bend for long periods of time, and maneuver up and down stairs. Ability to obtain proper licensing and certifications for the location. Benefits (*applies only to full-time employees): Health, Dental, and Vision insurance* Short-Term Disability* Accident and Critical Illness Insurance* 401(k) * Meals while working are included for free Pay: $80k base + potential commissions of up to $30k ($110k Expected Earnings) Job Type: Exempt, Full Time Five Iron Golf is committed to celebrating diversity and creating an inclusive environment for employees of all backgrounds. Five Iron Golf provides Equal Employment Opportunity to everyone and complies with all applicable Federal, State and Local laws governing nondiscrimination in all locations. Five Iron Golf will consider all requests for reasonable accommodations as required.

Responsibilities

This role involves leading the Golf Experience Team to deliver exceptional guest satisfaction by managing pre-visit communications, on-site interactions, and post-visit follow-ups across all Five Iron offerings. Responsibilities also include overseeing the sales, execution, and management of golf leagues and tournaments while acting as the in-house expert on technology and services.