Customer Experience Guide - Part Time at Patagonia

Santa Cruz, California, United States -

Full Time

Start Date

Immediate

Expiry Date

06 Jun, 26

Salary

31.75

Posted On

08 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Merchandising, Operations, Environmental Activism, Problem Solving, Point-of-Sale Operations, Inventory Maintenance, Training, Brand Advocacy, Event Production, Security Measures, Communication Skills, Organizational Skills, Attention To Detail, Self-Motivation, Teamwork

Industry

Retail

Description

Role: Customer Experience Guide- Part Time Team: Retail Scope: Individual Contributor, CF2 Reports To: General Manager Pay Range: $29.75 - $31.75 Location: Santa Cruz, CA Benefits Patagonia offers a comprehensive benefits package, including medical, dental, vision, retirement and leave of absence plans. Benefit plans may vary slightly depending on the nature of your employment. General Summary Our retail stores are where the brand comes to life. As a Customer Experience Guide, you’re the embodiment of the brand for our customers. You will learn about our products, share your passion for the community and your efforts to protect the local environment. You will contribute to a team that is responsible for the store’s success through customer service, merchandising, operations, events, and environmental activism. Peer relationship is the key to the overall success of our stores. All employees are encouraged and empowered to solve problems creatively and put the customers’ needs at the center of everything we do. What You’ll Do Optimize the Patagonia shopping experience using provided tools and resources to increase repeat customers and obtain new ones. Engage all customers by determining and meeting their specific needs with a positive attitude, kindness, and creativity. Ensure accuracy in all point-of-sale operations and utilize the spirit of our Ironclad Guarantee when handling product returns. Maintain our visual store standards for a stronger customer experience: folding, hanging, steaming, and stocking is part of your everyday workload. Accurately maintain inventory while processing in store online orders, transfers, donations, etc. Participate in ongoing training to maintain a solid understanding of our company initiatives, products, policy/procedure, and culture. Assist in the training of fellow employees while always supporting and striving to achieve store goals. Use the company’s mission and core values as guides for decision making, and act as a brand advocate inside and outside of the store. Participate in the Activism program by utilizing your hours to support your community, partner with local non-profits by engaging in the grants and donations processes, and inspiring customers and your colleagues to get involved. Participate in the Retail Marketing program by helping in event production and bringing forth ideas for engaging your community. Extend invitations to our customers and communities for future brand engagements. Through training and safety meetings, you will practice security measures that help prevent theft and understand how to safely handle shoplifters. Reporting and resolving concerns quickly to maintain a safe and secure environment for your team and customers. Deeply commit to creating a work environment that is supportive, positive, respectful, and free from harassment. Who You Are: You are an environmental activist- you are knowledgeable about environmental and social issues. You take action locally and inspire your community and coworkers to do the same! Your customer service is not bound by convention- you focus on building relationships and go above and beyond treating the needs of customers with kindness and creativity. You operate in just and equitable ways- you proactively create a culture of belonging that gives people from all backgrounds, identities, and experience a meaningful voice. You value and demonstrate quality in all that you do- you produce work that is of value, complete, and timely while striving for excellence in all job aspects. You act with integrity and are action oriented – you lead by example, self-driven, get things done efficiently and effectively. You are a lifelong learner and teacher- you are open to change; experiments and will try different options to find solutions to share with the team to optimize operations and customer experience. Experience You Bring Excellent customer service and/or sales skills, previous retail or related customer service experience preferred Knowledgeable of and/or have interest in our core sports Helpful and courteous approach to solving problems Effective communication skills Adaptable to changing situations and priorities Proven organizational skills, and attention to detail Self-motivated and possess the ability to thrive in a team-oriented environment Basic math and computer skills Accuracy with money handling and register use preferred Physical Requirements Able to stand/walk for extended periods of time. Continually able to reach overhead, bend, squat, kneel and carry products necessary for customer service, inventory stocking, events, and store merchandising. Continually able to walk up and down a staircase carrying boxes, products, and other necessary items. Able to regularly perform store maintenance duties: sweep, vacuum, empty trash, clean. Able to safely lift up to 55 pounds. Comfortable climbing ladders. Schedule Our stores are open seven days a week. Santa Cruz's current business hours are Monday - Thursday 10am-6pm, Friday - Sunday 10am-7pm. Our current hiring needs are for 20-29 hours with open availability. It is common for our shifts to begin and end up to two hours before and after business hours. As a team member, you are expected to be flexible to the business and team needs. Schedules can vary week-to-week, however, we are committed to supporting a healthy work-life balance, while still meeting the needs of our customers. Our consistent effort has been to post our store work schedules three weeks in advance to give our employees the opportunity to plan. You must report to work on time as well as align to other expectations in our Attendance Policy. WHO WE ARE: “We’re in business to save our home planet.” Environmentalism Our stores serve their communities. We strive for deep connections to the people, places, and issues that are relevant there. We are vocal activists for protecting outdoor spaces. Our stores support local environmental groups with grants, donations, volunteers, advocacy, and events that provide a platform to share and engage in activism. Justice We consistently review policies and practices while embedding justice as a core value. We promise to continue the forever work of creating a culture of inclusion, antiracism, belonging and engagement with efforts towards diversify and broaden representation among employees, managers, and leadership. Integrity Examine our practices openly and honestly, learn from our mistakes and meet our commitments. We value integrity in both senses: that our actions match our words (we walk the talk), and that all of our work contributes to a functional whole (our sum is greater than our parts). Quality In retail, our best quality product is the world-class service we offer our customers. We create amazing and memorable experiences that leave our customers feeling stoked. Not Bound by Convention Retail changes every day. We welcome and embrace change as it inspires us to create new ways to serve our customers. Every retail employee is empowered to make autonomous decisions in line with our mission and values. Employee Conduct It is the responsibility of every employee to contribute to a positive work environment through cooperative and professional interactions with co-workers, customers, and vendors. Clarify, educate, and hold ourselves accountable for embedding justice and antiracism throughout our work and culture. Equal Employment Opportunity All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other factors prohibited by law. Patagonia’s Mission Statement We're in business to save our home planet. Our Reason for Being At Patagonia, we appreciate that all life on earth is under threat of extinction. We aim to use the resources we have—our business, our investments, our voice and our imaginations—to do something about it. Patagonia grew out of a small company that made tools for climbers. Alpinism remains at the heart of a worldwide business that still makes clothes for climbing—as well as for skiing, snowboarding, surfing, fly fishing, mountain biking and trail running. These are silent sports. None require an engine; rarely do they deliver the cheers of a crowd. In each, reward comes in the form of hard-won grace and moments of connection with nature. As the climate crisis deepens, we see a potential, even probable end to such moments, and so we’re fighting to save them. We donate our time, services and at least 1 percent of our sales to help hundreds of grassroots organizations all over the world so that they can remain vigilant, and protect what’s irreplaceable. At the same time, we know that we risk saving a tree only to lose the forest—a livable planet. As the loss of biodiversity, arable soils, coral reefs and fresh water all accelerate, we are doing our best to address the causes, and not just symptoms, of global warming. Staying true to our core values during forty-plus years in business has helped us create a company we're proud to run and work for. To stay in business for at least forty more, we must defend the place we all call home.

Responsibilities

The Customer Experience Guide is responsible for embodying the brand by optimizing the shopping experience, engaging customers with a positive attitude, and ensuring accuracy in all point-of-sale and return operations. This role also involves maintaining visual store standards, accurately managing inventory, and actively participating in environmental activism and community engagement programs.