Customer Experience Intern at Hermes

Hong Kong Island, Hong Kong, China -

Full Time

Start Date

Immediate

Expiry Date

14 Jun, 26

Salary

0.0

Posted On

16 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication, Presentation, Problem-solving, Collaboration, Flexibility, Attention To Detail, Proactivity, Excel, PowerPoint, English, Chinese, Cantonese, Mandarin

Industry

Retail Luxury Goods and Jewelry

Description

Responsibilities: * Assist and coordinate 5-Year Service Project from initial planning and vendor logistics to on-site execution, delivering seamless client experience * Prepare creative ideas for customer gifting initiatives and coordinate gifting logistics to ensure timely delivery and presentation * Manage the inventory of service tools, coordinate distribution to boutiques, and support the sourcing and development of new assets * Conduct regular boutique visits to monitor service standards and consolidate feedback for continuous improvement * Coordinate with boutique teams regarding daily CX inquiries and requests * Support with general administrative tasks and ad-hoc projects as assigned Requirements: * Good communication, presentation and problem-solving skills * Ability to work collaboratively in a fast-paced environment * Flexible and open-minded to keep abreast of change * High attention to detail and accuracy * Proactive in seeking guidance and contributing fresh, creative and innovative ideas * Strong proficiency in Excel and PowerPoint * Good command in both written and spoken English and Chinese (Cantonese and Mandarin) A creator, artisan and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs nearly 25,185 people worldwide. Driven by its permanent entrepreneurial spirit and consistently high standards, Hermès cultivates the freedom and autonomy of each individual through responsible management. The company perpetuates the transmission of exceptional know-how through strong territorial anchoring that respects people and resources. Sixteen artisanal métiers feed the creativity of the house, whose collections are presented in over 300 stores around the world. Hermès Hong Kong and Macau, a subsidiary wholly owned by Hermès International, was established in Hong Kong in 1973; and extended to Macau in 2004. Currently, the subsidiary manages the business operations of 5 Hermès stores including a Flagship Store in Hong Kong and 4 in Macau.

Responsibilities

The intern will assist in coordinating a 5-Year Service Project, including planning and vendor logistics, and will develop creative ideas for customer gifting initiatives. Responsibilities also include managing service tool inventory, conducting boutique visits to monitor standards, and handling daily customer experience inquiries.