Customer Experience Internship at Superior Essex

Fort Wayne, Indiana, United States -

Full Time

Start Date

Immediate

Expiry Date

08 Jun, 26

Salary

20.0

Posted On

10 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Process Improvement, Analytics, Order Management, Workflow Improvements, Data Gathering, Reporting, Workflow Mapping, Process Documentation, Communication, Organization, Excel, AI

Industry

electrical;Appliances;and Electronics Manufacturing

Description

About Essex Brownell Essex Brownell is a leading distributor of electrical and specialty materials supporting OEMs, repair shops, and commercial/industrial markets. We focus on delivering exceptional service, operational excellence, and a seamless customer experience. As a Customer Experience Intern, you will help support process improvement, analytics, and day-to-day service operations while gaining real-world exposure to supply chain and customer operations. Position Summary The Customer Experience Summer Intern will assist with customer service projects, order management analytics, workflow improvements, and cross-functional initiatives. This role is ideal for a student interested in business operations, customer experience, or systems to manage the overall customer relationships. The intern will gain hands-on experience working alongside Customer Experience, Sales, and Supply Chain teams to enhance service delivery, customer engagement, and operational efficiency. Duration: SUMMER (June-August; 8-10 Weeks) Hours/Pay: 32-40 per week, $20/hr Key Responsibilities - Support customer experience initiatives that improve response times, order accuracy, and service quality. - Assist in analyzing customer order patterns, backorders, and service metrics. - Help gather and organize data for dashboards, reporting, and process reviews. - Participate in workflow mapping to identify bottlenecks or improvement opportunities. - Shadow customer support representatives to understand daily operations, systems, and customer interactions. - Assist in documenting processes, SOPs, and recommended improvements. - Collaborate with Supply Chain, Sales, and Operations teams on cross-functional projects. - Work on assigned summer project(s) and present findings to leadership at the end of the internship. Qualifications - Currently pursuing a degree in Business, Supply Chain, Operations, Communications, Marketing, or a related field. - Effective communication and organizational skills. - Analytical mindset with basic proficiency in Excel or data tools (preferred). - Ability to work independently and collaboratively in a fast-paced environment. - Interest in customer experience, process improvement, or supply chain operations. - Familiarity with leveraging AI for workflow processing What You Will Gain - Hands-on experience in customer experience and supply chain operations. - Exposure to real business problems and the opportunity to propose solutions. - Experience collaborating across multiple departments. - Professional development, mentorship, and networking opportunities. - Potential opportunity for future internships or full-time roles. Qualifications Preferences � Undergrad or Post Graduate Students

Responsibilities

The intern will support customer experience initiatives focused on improving response times and order accuracy, while assisting in analyzing customer order patterns and service metrics. Key tasks include gathering data for reporting, participating in workflow mapping, and documenting processes across Customer Experience, Sales, and Supply Chain teams.