Reports to: Head of Operations
Location: Remote
Compensation: $70–80k base + $10k variable (support + commercial metrics) = $85k OTE
Equity: 0.05–0.1%

REQUIREMENTS

• 3–5 years of experience in customer support, operations, or account management.
• Experience managing a small support team.
• Excellent written and verbal communication skills.
• Highly organized and process-oriented.
• Familiarity with Intercom or similar support tools preferred.
• Comfortable balancing operational and strategic responsibilities.
• Comfortable with flexible hours—client success doesn’t stop at 5pm
• Ability to read existing data and articulate missing data needs.
• Start up experience preferred.
• Two sided marketplace experiences a plus.

ABOUT THE ROLE

Hampr is looking for a hands-on Customer Experience Lead to manage our customer support team while laying the foundation for our commercial account management function. This hybrid role splits time roughly 50/50 between leading support operations and supporting B2B client relationships.
This is a unique opportunity for someone who loves problem-solving, process improvement, and building scalable systems, while gaining experience with commercial customer engagement. Over time, this role will evolve into Head of Customer Support or Head of Account Management / Customer Success.