CUSTOMER EXPERIENCE:

• Deal directly with our customers and be able to provide product and service information and resolve inquiries
• Attract potential customers by answering product and service questions and suggesting information about other products and services.
• Work cross functionally across CLS teams to obtain necessary information to solve customer inquiries
• Partner with business leaders across functions to protect the profit margins while increasing revenue and share for the company
• Support Sales & Marketing efforts through price recommendation & quotation administration

MORE ABOUT THE ROLE

This position will be supporting our Ephesus Sports Lighting brand. The Cooper Lighting Solutions Leadership program is a three-year rotational program that focuses on developing early talent that can become future leaders in our Customer Experience organization. Each program participant will have the opportunity to learn how each department operates and will become fluent in their respective tools and processes used to service our customers. Through these various assignments, you will learn the fundamental building blocks of how our business operates and what it takes to be the best in our industry. One on one mentorship with our leadership team will ensure you have the right guidance to be successful in your next assignment. Upon graduation from the program, you will have a broad understanding of our business strategies, and the right skill sets to be a future leader in our organization.

Leadership begins with you! This opportunity will afford participants with several additional personal growth opportunities, including:

• Customized onboarding that is tailored for success
• One on one mentorship with a senior leader
• Quarterly progress check-in’s to get insightful feedback
• Social and networking experience for continued career growth
• Competitive pay: Our roles are compensated at market standard vs. entry level

As a LDP in our Customer Experience organization you will have the opportunity to rotate through the roles below. Each assignment will be tailored to your specific skillsets and where you can add the most value. You will collaborate directly with your sponsor to determine your second and third assignments.

• Customer Service
• Project Management
• Technical Support
• Supervision