JOB SUMMARY

To coordinate the logistical, administrative, and financial elements of customer orders within a busy kitchen and bathroom showroom. This role ensures a seamless experience from sale completion, order confirmation, through to furniture delivery and customer delivery ready for installation, working closely with design, finance, and warehouse teams while maintaining regular contact with customers to ensure satisfaction and timely payment.

QUALIFICATIONS:

• Business Administration, Finance, or Customer Service training (desirable)

EXPERIENCE:

• Minimum 2 years’ experience in a logistics, customer service, or finance support role.
• Experience working in a showroom, home improvement, or interiors setting is highly advantageous but not essential.
• Experience handling invoicing, payments, and customer account management.

SKILLS:

• Strong communication and interpersonal skills.
• Excellent organisational and multitasking abilities.
• Commercial awareness
• Confident in using MS Office (particularly Excel and Outlook).
• Familiarity with order management or CRM software.
• Ability to work under pressure and manage customer expectations.
• Attention to detail and a problem solving mindset.

GENERAL DUTIES:

· Support the logistics and sales teams with administrative tasks as needed.
· Assist with stock checks, order reconciliations, and internal reporting.
· Support Showroom Manager with tracking/reporting KPIs for performance, customer satisfaction, and financial efficiency.
Requirements;