Customer Experience Management Analyst at First Gen Corporation

, , Philippines -

Full Time

Start Date

Immediate

Expiry Date

05 Jul, 26

Salary

0.0

Posted On

06 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Marketing, Project management, Event management, Lead generation, Customer advocacy, Customer retention, Partnership management, Sponsorship optimization, Cross-functional leadership, Performance analysis, Data-driven analysis, Strategic research, Vendor selection, Stakeholder management, Brand loyalty

Industry

Renewable Energy Power Generation

Description

At First Gen we take pride in our work of energizing the Philippines through clean power generation technologies. As we grow to become the best in the industry, we are continuously searching for talent who are driven, empowered, and passionate about making a positive difference in the world. We provide employees with ample opportunities and resources that enable them to perform at their best, contribute value, and help us achieve our Mission of “forging collaborative pathways for a decarbonized and regenerative future.” First Gen wants you to be good at your job and be successful at it. To this end, we will invest in your professional and personal growth by providing you with the right tools to effectively carry out your role as well as learning and development opportunities to advance your career. Kev Responsibilities: End-to-End Execution: Lead the full lifecycle of marketing programs, including activations, events, roadshows, and tradeshows. This includes vendor selection, inter-team coordination, on-site execution, and post-event reporting. Lead Generation: Design high-impact physical campaigns that capture new leads and facilitate initial engagement through immersive brand experiences. Customer Advocacy & Retention: Develop and manage event-based programs and activities included in the marketing plan to foster long-term brand loyalty and turn customers into advocates. Partnership & Ecosystem Management: Act as the designated Single Point of Contact (SPOC) for various associations, ecozones, and event organizers. Sponsorship Optimization: Constantly check and update entitlements for event packages to ensure the company is maximizing its presence and ROI at every venue. Cross-Functional Leadership: Facilitate communication among stakeholders to ensure all field activities are synchronized with broader company growth goals. Performance Analysis: Determine the effectiveness of each activation or event through data-driven analysis of lead conversion and retention impact. Strategic Research: Capable of doing research to understand market updates and identify high-potential physical channels to improve campaign effectiveness. Manage and lead multiple programs and activities. Qualification Requirements Bachelor's degree in marketing or any related course. At least 2-4 years of work experience in marketing Has project management experience First Gen Corporation, the country’s pioneer in clean, green, and renewable energy, produces 3,500 megawatts of electricity nationwide, powering about 21% of the country with clean energy. Our company operates 30 power plants and facilities across Luzon, Visayas, and Mindanao. It employs over 700 people from diverse disciplines who join us in leading the country’s transformation towards a cleaner and decarbonized world. Our deep sense of purpose is rooted in our vision of a country powered by renewable energy, a cleaner world, and thriving communities where we operate. Our leaders lead by example, guided by integrity, strong business ethics, and a growth mindset. Our mentors inspire us to be our best selves, shape our industry, and uplift our professional lives. Beware of Fraudulent Recruiters The public is hereby warned of fraudulent individuals or groups posing as legitimate First Gen recruiters, but instead offer non-existent job opportunities, phish for sensitive personal information, and solicit "processing" or "work permit" fees, among other scams. First Gen Corporation denounces such deceitful activities and disclaims any involvement or association with these individuals or groups. Its directors, officers, employees, and representatives shall not be held responsible for any damage resulting from any scam or unauthorized transaction. All job applicants and interested parties are strongly advised to transact only through the First Gen job portal (provide URL) and other legitimate recruitment sites such as JobStreet and LinkedIn. First Gen will never collect fees or other considerations at any stage of the recruitment process, nor request for sensitive personal information outside of the authorized channels mentioned above. For inquiries and to report any suspicious activity, please contact careers@firstgen.com.ph First Gen Corporation, the country's pioneer in clean, green, and renewable energy, produces 3,500 megawatts of electricity nationwide, powering about 21% of the country with clean energy. Our company operates 30 power plants and facilities across Luzon, Visayas, and Mindanao. It employs over 700 people from diverse disciplines who join us in leading the country's transformation towards a cleaner and decabornized world. Know more about our Company Our deep sense of purpose is rooted in our vision of a country powered by renewable energy, a cleaner world, and thriving communities where we operate. Our leaders lead by example, guided by integrity, strong business ethics, and a growth mindset. Our mentors inspire us to be our best selves, shape our industry, and uplift our professional lives. We continuously look for exceptional talent who value integrity and excellence and are passionate about making a difference. Whatever work you do with us. YOU can positively impact the communities and the world because our work has one aim and mission: to achieve a decarbonized and regenerative future.

Responsibilities

The role involves managing the full lifecycle of marketing programs, including events, activations, and lead generation campaigns. It also requires fostering customer advocacy, managing partnerships, and performing data-driven analysis to optimize campaign effectiveness.