Customer Experience Management Officer at First Gen Corporation

, , Philippines -

Full Time

Start Date

Immediate

Expiry Date

05 Jul, 26

Salary

0.0

Posted On

06 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Strategic planning, Marketing strategy, Market research, Data analysis, KPI development, Competitive landscape analysis, Customer insights, Cross-functional collaboration, Project management, Interpersonal skills, Verbal communication, Written communication, Presentation skills

Industry

Renewable Energy Power Generation

Description

At First Gen we take pride in our work of energizing the Philippines through clean power generation technologies. As we grow to become the best in the industry, we are continuously searching for talent who are driven, empowered, and passionate about making a positive difference in the world. We provide employees with ample opportunities and resources that enable them to perform at their best, contribute value, and help us achieve our Mission of “forging collaborative pathways for a decarbonized and regenerative future.” First Gen wants you to be good at your job and be successful at it. To this end, we will invest in your professional and personal growth by providing you with the right tools to effectively carry out your role as well as learning and development opportunities to advance your career. Kev Responsibilities: Strategic Planning Develop and execute comprehensive marketing plans and strategies across different markets that we currently serve and will serve in the future. Analyze market trends, customer insights, and competitive landscape. Develop marketing objectives that align with business goals and create actionable plans to achieve them. Define KPIs to establish metrics to measure success of marketing initiatives and programs. Market Research and Analysis Analyze data to inform strategic decisions and improve marketing effectiveness. Monitor industry developments and adapt strategies accordingly. Cross-functional collaboration Must work closely with product managers, sales team, and other departments, to ensure alignment of marketing strategies with business objectives. Qualification Requirements Bachelor's degree in marketing or any related course; Master’s degree preferred At least 2-4 years of work experience in marketing With experience in marketing strategy and planning With a track record of successful marketing programs and campaigns. With strong analytical skills and proficiency in market research and data analysis. Ability to work in a fast-paced environment and manage multiple projects simultaneously. Must have strong interpersonal skills Excellent verbal and written communication skills Good presentation skills First Gen Corporation, the country’s pioneer in clean, green, and renewable energy, produces 3,500 megawatts of electricity nationwide, powering about 21% of the country with clean energy. Our company operates 30 power plants and facilities across Luzon, Visayas, and Mindanao. It employs over 700 people from diverse disciplines who join us in leading the country’s transformation towards a cleaner and decarbonized world. Our deep sense of purpose is rooted in our vision of a country powered by renewable energy, a cleaner world, and thriving communities where we operate. Our leaders lead by example, guided by integrity, strong business ethics, and a growth mindset. Our mentors inspire us to be our best selves, shape our industry, and uplift our professional lives. Beware of Fraudulent Recruiters The public is hereby warned of fraudulent individuals or groups posing as legitimate First Gen recruiters, but instead offer non-existent job opportunities, phish for sensitive personal information, and solicit "processing" or "work permit" fees, among other scams. First Gen Corporation denounces such deceitful activities and disclaims any involvement or association with these individuals or groups. Its directors, officers, employees, and representatives shall not be held responsible for any damage resulting from any scam or unauthorized transaction. All job applicants and interested parties are strongly advised to transact only through the First Gen job portal (provide URL) and other legitimate recruitment sites such as JobStreet and LinkedIn. First Gen will never collect fees or other considerations at any stage of the recruitment process, nor request for sensitive personal information outside of the authorized channels mentioned above. For inquiries and to report any suspicious activity, please contact careers@firstgen.com.ph First Gen Corporation, the country's pioneer in clean, green, and renewable energy, produces 3,500 megawatts of electricity nationwide, powering about 21% of the country with clean energy. Our company operates 30 power plants and facilities across Luzon, Visayas, and Mindanao. It employs over 700 people from diverse disciplines who join us in leading the country's transformation towards a cleaner and decabornized world. Know more about our Company Our deep sense of purpose is rooted in our vision of a country powered by renewable energy, a cleaner world, and thriving communities where we operate. Our leaders lead by example, guided by integrity, strong business ethics, and a growth mindset. Our mentors inspire us to be our best selves, shape our industry, and uplift our professional lives. We continuously look for exceptional talent who value integrity and excellence and are passionate about making a difference. Whatever work you do with us. YOU can positively impact the communities and the world because our work has one aim and mission: to achieve a decarbonized and regenerative future.

Responsibilities

The officer will develop and execute comprehensive marketing strategies while analyzing market trends and customer insights. They are also responsible for collaborating with cross-functional teams to ensure marketing initiatives align with overall business objectives.