SUMMARY

Job Reference: 250443BR
Nottingham Support Office
Permanent
37.5 Hours

RECRUITMENT PARTNER: MATT HAYWOOD - MATT.HAYWOOD@BOOTS.CO.UK

This is an exciting new role to Boots Opticians, which is based in our Nottingham Support Office.
At Boots Opticians, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all.
Our Customer Excellence Partner must have a true passion for customer excellence and be constantly striving to enhance our customer journeys and overall experience. We are looking for a proactive, dynamic, and creative customer focused individual to be the voice of our customer!

• Responsible for tracking, monitoring, and analysing all customer feedback and customer metrics/ KPI’s to identify opportunities to enhance our customer journey and experience.
• Responsible for the continuous communication of all customer sentiment and customer-centric opportunities to our wider business
• Ownership towards leading enhancement initiatives to resolution
• Manage relationships with colleagues/ partners/suppliers, working collaboratively to ensure we are maximising visibility, understanding and enhancement of customer experience
• Produce high-level visual presentations to be shared/ presented with key stakeholders at MD level and above
• Conduct research and analysis to understand customer needs, preferences, and pain points
• Proactive and positive approach to change and collaboration, supporting the wider customer operations team
• Potential to grow remit and manage a customer focused team in the future. Leading by example and advocating our business beliefs, values, and vision