Customer Experience Manager at British Swim School Hudson Waterfront

Cliffside Park, New Jersey, United States -

Full Time

Start Date

Immediate

Expiry Date

03 Jul, 26

Salary

65000.0

Posted On

05 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Team Management, Customer Experience, Coaching, Performance Management, Communication, Swimming, Safety Standards, Quality Assurance, Conflict Resolution, Staff Development, Operational Oversight

Industry

Wellness and Fitness Services

Description

Description Position: Swim School Area Manager Location: Hudson Waterfront | Full-Time, Salaried Are you a hands-on leader who thrives in a fast-paced, people-first environment? At British Swim School, our Area Managers don’t just oversee operations - they build high-performing teams, create unforgettable customer experiences, and lead with purpose. All in service of our mission of saving lives. This is your opportunity to take ownership of multiple swim school locations, develop future leaders, and make a real impact on both staff and families - every single day. What You’ll Do Lead, coach, and inspire a team to deliver exceptional swim lessons and customer experiences Drive performance across your locations, including retention, revenue, and service excellence Ensure the highest standards of safety, quality, and brand consistency Hire, train, and develop team members into confident, capable leaders Handle escalated customer complaints Be a visible, hands-on presence poolside - leading by example What You Bring Strong leadership and communication skills You need to be able to swim proficiently. If you have been on a swim team or a lifeguard, that’s a great plus - please make sure to highlight that in your application! A proactive, solutions-driven mindset Experience coaching, developing, and holding team members accountable Ability to manage multiple priorities and operate independently Ability to work evenings and weekends, during the times our schools operate Ability to reliably get to all of our locations within a 30-mile radius Ability to work from 3:30-9 Weekdays, 8:30-2 weekends, flexible schedule Why This Role Stands Out Make a meaningful impact on children and families in your community Build and shape a strong, positive team culture Grow your leadership career in a dynamic, expanding organization Be part of a mission-driven team focused on saving lives through swim education If you’re ready to lead from the front, elevate those around you, and take pride in delivering excellence - his role is for you.

Responsibilities

The Area Manager will lead and coach teams across multiple swim school locations to ensure high-quality swim instruction and exceptional customer service. They are responsible for driving performance metrics, maintaining safety standards, and developing staff into effective leaders.