KNOWLEDGE

Knowledge competency refers to: Expertise & professional development, commercial acumen & enterprise, innovative thinking & agility and communication and managing expectations.
The ‘Knowledge’ competency refers to our ability to acquire, develop and use knowledge to benefit clients and colleagues through expertise, commercial awareness and thinking outside the box. It encompasses knowledge of how to communicate effectively & manage stakeholder expectations to achieve end goals and objectives.

SKILLS

Skills competency refers to Service excellence, high quality work, productivity & efficiency and collaboration.
The ‘Skills’ competency refers to the wide range of skillsets that we expect from our people; delivering continuous levels of service excellence and the importance of consistently high-quality work. We expect our people to be productive and efficient and have the ability to maintain relationships that foster positive collaboration

ROLE

The role of Customer Experience (CX) manager is to create a CX enhancement strategy for their property to achieve the highest Client, Customer, guest and service partner satisfaction. CX manager is responsible to assess every interaction touchpoint with a mindset to deliver the most memorable experiences. CX manager will lead by example and be a role model for the onsite teams. CX manager will act as advocate for Beyond: Front of House brand by maintaining best practices.