Customer Experience Manager - Employer & Broker at MedHealth

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

18 Mar, 26

Salary

0.0

Posted On

18 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Experience, Business Development, Stakeholder Engagement, Account Management, Market Analysis, Coaching, Compliance, Organizational Skills, Time Management, Commercial Acumen, Rehabilitation Knowledge, Contract Management, Psychological Support, Physical Support, Networking, Innovation

Industry

Hospitals and Health Care

Description

Company Description IPAR is a national occupational rehabilitation provider supporting thousands of people who may be living with an illness, disability, or injury. Whether it is through workplace rehabilitation, counselling, injury prevention or finding new employment, our care is tailored to each and every individual. We work with our clients to identify their goals and provide psychological or physical supports to help them live life to its fullest potential. Our team of highly skilled allied health professionals and employment consultants include Occupational Therapists, Physiotherapists, Exercise Physiologists, Osteopaths, Psychologists, Social Workers, Registered Nurses and Rehabilitation Counsellors. IPAR is just one of the purpose-built, industry leading brands in the global MedHealth network. We make impact and we achieve outcomes through the meaningful and purposeful work that we do every day. Job Description We currently have an amazing opportunity for the role of Customer Experience Manager - Employer & Broker. based in Sydney, NSW. The purpose of this newly created position is to strategically grow our customer network and opportunities through Employer, broker and key stakeholder engagement, ensuring current and new Employer and broker relationships and needs are identified and solution focused, and ensuring continued growth and development of IPAR’s national business through business development activities. This role will support the needs of our Employer & Broker Market and compliment our strong existing customer network. Some of of your day to day includes: Collaborating with internal customer experience team to deliver employer and broker strategies. Managing key national employer accounts and building strategic broker relationships. Leading customer forums, thought leadership sessions, and innovation initiatives. Developing and executing business development plans to achieve revenue growth. Overseeing quotation, pricing, and contract requirements for employer and broker segments. Providing mentoring and coaching to team members and subject matter experts. Analysing customer feedback and market trends to drive product development and continuous improvement. Ensuring compliance with IPAR’s Quality Management System and fostering a customer-focused culture. Qualifications Significant industry experience. Commercial acumen to drive business growth, profitability, quality initiatives and marketing activities. Exceptional organisational and time management skills. Commitment to acting with integrity in claims management, with demonstrated adherence to contractual guidelines and requirements. Demonstrated knowledge of worker’s compensation, rehabilitation, life insurance and occupational health and safety legislation. Tertiary qualifications in business, marketing or a related discipline is desirable. Additional Information Every day, we seek better together, for our clients, our customers, our community and each other. Here at IPAR, we have three simple but powerful values that drive every decision we make as a business and as a team. Our values have been created by our people and reflect the incredible team that work here, and what is important to them. Great People - To be an IPARian means being caring, collaborative and inclusive. We’re accountable, approachable and authentic, lifting ourselves and others to be the best we can be each and every day. Big Hearts - We’re here to make a positive difference for our clients, our customers, our team and our community. We believe in making meaningful connections as we support people in their time of need. Bold Ideas - Is there a better way? Let’s find it. We show curiosity and courage in the face of challenge or change and draw on experts, insights and evidence to continually deliver the highest quality solutions. If you would like apply for this role, please submit through your application by COB Friday 30th January, 2026. To have a confidential discussion about the role [quoting REF9150V], please contact the Talent Acquisition Specialist, Grant Devlin on 0474 740 466 for a confidential discussion. #IPAR You are welcome here. Our fast-growing team of more than 3,500 people around Australia represent a huge array of life experiences, skills and ways of thinking. We value all these differences. We are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQI community, veterans, carers and Indigenous Australians to our team. We are happy to adjust our recruitment process to support accessibility needs. Leadership Opportunity: Yes Job Status: Full Time

Responsibilities

The Customer Experience Manager will strategically grow the customer network through engagement with employers, brokers, and key stakeholders. Responsibilities include managing national employer accounts, leading customer forums, and developing business plans for revenue growth.