FORTUM CONSUMER SOLUTIONS IS LOOKING FOR A CUSTOMER EXPERIENCE MANAGER TO MAKE SURE OUR TEAMS ACROSS THE NORDICS CAN UNDERSTAND AND USE CUSTOMER FEEDBACK TO IMPROVE OUR SERVICES. IF YOU’RE PASSIONATE ABOUT IMPROVING CUSTOMER EXPERIENCE AND WANT TO LEAD MEANINGFUL CHANGE, WE’D LOVE TO HEAR FROM YOU.

We are looking for a person with customer centric and commercial mindset who will unleash the development potential by bringing the voice of the customer into different teams and support them to take the action based on the feedback. If you are passionate about customer centric business development and are looking for your next challenge and adventure, we are interested to get to know you.
In your role you will be leading a Nordic team of customer experience specialists with a purpose of supporting the organization to have actionable customer insights available for them and support people to take action based on the insights.
You will be responsible for leading development initiatives of varying themes and to continuously develop our capability to take actions based on customers’ feedback. While leading your own team and cross-functional efforts to secure our customers’ and the business success, you can also contribute to Fortum’s purpose of powering a world where people, businesses and nature thrive together.

• Lead the Nordic Customer Experience team with full people leadership responsibilities – you will guide, support and coach your team members
• Lead the development of our customer contact analysis together with experienced technology and AI experts
• Together with your team formulate and communicate actionable customer insights to different parts of the organization
• Support the organization to take action based on customer insights with sparring and by taking a lead of development projects
• Represent the voice of the customer in different development initiatives
• In collaboration with your collegues develop the way we gather and analyse customer feedback
• Be an ambassador for customer centricity