Customer Experience Manager - Fresh at METRO/MAKRO

Lahore, Punjab, Pakistan -

Full Time

Start Date

Immediate

Expiry Date

23 Apr, 26

Salary

0.0

Posted On

23 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Operational Excellence, Team Leadership, Sales Strategy, Inventory Management, Quality Assurance, Training and Development, Health and Safety, Customer Complaint Resolution, Performance Monitoring, Recruitment, Process Improvement, Discipline Management, Market Analysis, Compliance, Motivation

Industry

Wholesale

Description

Company Description METRO opened its first cash & carry wholesale center in Pakistan in 2007 & expanded to 5 wholesale centers in a short span of 18 months. In July 2012 METRO and Makro-Habib combined their wholesale business in Pakistan marking the beginning of a long-term partnership to the mutual benefit of both companies. The merger allowed METRO and Makro-Habib to combine resources and gain the financial strength to lead and grow in a challenging environment and to gain synergies targeted to generate value for our customers and suppliers alike. Today the company is operating 10 wholesale centers in Lahore, Karachi, Multan, Islamabad & Faisalabad. METRO Pakistan (Pvt) Limited is part of METRO GROUP’s sales division METRO Cash & Carry, the international leader in self-service wholesale. The company operates more than 750 stores in 25 countries in Europe, Asia and Africa and has a workforce of over 107,000 employees. Sales in 2016/17 were approximately 37 billion Euro. Job Description Responsible for the execution of the company strategies (i.e DSO, BMPL, Productivity etc) Reporting to line manager and assist him/her in overall business results of the division / store. Lead and monitor the performance of department managers to achieve the expected level of productivity. Supervise and motivate teams to ensure high levels of customer service and operational excellence Oversee recruitment, training, and development of the department managers & store staff. Responsible for monitor sales trends and develop strategies to maximize sales Develop and implement processes to improve operational efficiency & productivity. Maintain inventory levels and ensure accurate record keeping. Responsible to ensure store policies and procedures are being followed Compliance. Responsible for QA compliance – ensure the high standard of quality all the time. Responsible to maintain discipline in time keeping and professional attire Manage health and safety, security, and emergency systems, capabilities and staff and customer awareness, according to company policy and relevant law. Perform competitors ‘promotions check to give on-going feedback on main competitors (retailers, wholesalers, etc.) per customer segment (HoReCa, Trader, O&I & CN) to Buying Department. Addressing customer complaints to understand customers’ needs and expectations, and to propose solutions. Qualifications Bachelors

Responsibilities

The Customer Experience Manager is responsible for executing company strategies and leading department managers to achieve productivity goals. They will also oversee recruitment, training, and ensure high levels of customer service and operational excellence.