Full job description

Account Manager

Property Perspective is a dynamic New Homes sales agency, specialising in Part Exchange, Agency Assist transactions, New Home sales, marketing reports, and land acquisition advice. Established in 2008, we complete hundreds of property transactions annually for a diverse client base, from top UK housebuilders to small and medium-sized developers. Our mission is to sell property effectively, using our knowledge and expertise to benefit owner-occupier-vendors.

Role Overview

The Account Manager is responsible for managing key housebuilder accounts, ensuring all Part Exchange and Assisted Move transactions progress efficiently from instruction through to completion.

This role combines client management, sales progression oversight, and operational accountability to drive performance, maintain high service standards, and deliver key business objectives in line with Property Perspective’s expectations.

Job Description

Account Management & Client Delivery

Manage a portfolio of housebuilder clients, acting as the main point of contact for all activity across developments.

Maintain strong relationships with client sales teams, supporting them in driving reservations and conversions through Part Exchange and Assisted Move schemes.

Provide regular updates to clients, including twice-weekly reporting on sales progression, risks, and performance.

Attend client meetings where required, supporting Account Managers and contributing to strategic discussions.

Identify opportunities to grow accounts across additional sites or regions.

Oversee all Part Exchange and Assisted Move cases from instruction through to completion.

Ensure all new instructions are actioned promptly, with valuations, marketing, and agent engagement completed within agreed timeframes.

Drive transactions towards exchange within target timeframes, proactively managing risks and delays.

Work closely with estate agents, solicitors, mortgage brokers, and buyers to maintain momentum across the chain.

Escalate and resolve issues quickly to ensure deals remain on track.

Monitor performance across accounts, ensuring KPIs are met across instruction, progression, and exchange timelines.

Deliver accurate and value-driven reporting to clients, including pipeline updates, exchanges, and completions.

Forecast upcoming exchanges and completions to support internal planning and client expectations.

Ensure all activity is recorded accurately within internal systems.

Work closely with internal teams including valuers, sales progression, and marketing to ensure a seamless service.

Support onboarding of new clients, ensuring smooth implementation of processes and standards.

Provide cover and support across the wider team where required, including escalations and high-priority cases.

Maintain compliance with all company processes, property regulations, and service standards.

Experience & Skills Required

Experience in account management within property, estate agency, or new build housing.

A proven background in B2B, and B2C will be considered (Insurance, Mortgages, Loans, Recruitment)

Strong understanding of Part Exchange, Assisted Move, or property sales progression processes.

Excellent organisational skills with the ability to manage multiple transactions and clients simultaneously.

Strong communication and relationship management skills.

Ability to manage complex chains and resolve issues proactively.

Experience working with solicitors, estate agents, and mortgage processes.

Commercial awareness with a focus on delivering results for clients.Full job description

About Gaia:

Gaia is redefining recruitment marketing through AI-powered, data-driven technology that helps organisations attract better-fit candidates, reduce costs, and build stronger employer brands. Our award-winning platform and campaigns empower businesses to connect with talent in smarter, more meaningful ways - transforming how brands grow and hire. Behind every innovation is our team - the people who make the difference. Their creativity, expertise, and passion for excellence drive the results our clients love.

Why This Role Matters:

As a Customer Experience Manager for Agencies, you’ll be the strategic partner our agency clients rely on to bring their recruitment marketing campaigns to life. From onboarding to project delivery, you’ll build strong relationships and make sure every client feels like your only client. You’ll collaborate closely with campaign performance and sales teams, driving campaigns that deliver measurable results while uncovering ways to make our partnerships even stronger. If you thrive in a fast-paced environment and love seeing your work make a real impact - you’ll fit right in.

What You’ll Do:

• Build and nurture strong relationships with agency clients, ensuring every interaction adds value.
• Oversee campaign delivery in collaboration with our campaign performance team.
• Conduct regular check-ins and quarterly business reviews - online and in person.
• Identify opportunities for client expansion, creating proactive proposals to drive growth.
• Keep everything on track through HubSpot - managing tasks, tracking notes, and staying one step ahead.
• Bring fresh ideas for improving our processes and customer experience.
• This role will initially be remote with regular team meetings in London.

About You:

• Experienced in account management, customer success, or client services - ideally in a marketing or agency environment.
• Organised, proactive, and obsessed with delivering excellence.
• Confident communicator who knows how to build trust and rapport.
• Curious about new ideas, tech, and trends that elevate client success.
• Skilled in juggling multiple priorities with calm efficiency.

Pay: £38,000.00-£45,000.00 per year

Work authorisation:

• United Kingdom (required)
• Work Location: Hybrid remote in London