About the Role

Reporting to the Group General Manager, you'll oversee the day-to-day operations of the Customer Experience team while helping shape the future direction of the function. You'll coach and develop your team, manage service performance and partner with teams across Retail, Digital, Logistics, Finance and IT to deliver a seamless customer journey.

This role offers a great mix of hands‑on leadership, operational management and continuous improvement.

Key Responsibilities

- Lead, mentor and develop a team of five Customer Experience Representatives

• - Manage customer enquiries across phone, live chat and email, ensuring consistently high service standards