JOIN THE DIGITAL REVOLUTION, HELPING US TO OPTIMISE THE CUSTOMER EXPERIENCE AND TO DEVELOP PREDICTIVE MODELS FOR CUSTOMER BEHAVIOUR

Do Work That Matters - Your role and responsibilities
Do you want to pursue a profession that is truly meaningful and impactful? At KPMG, you will have the opportunity to help clients, the company and colleagues address and solve the most current and complex challenges. KPMG Advisory offers consulting services to companies to assist them in business model transformation, process improvement and digitisation, risk analysis and management, and support in extraordinary finance transactions.
When you join our Customer Strategy Team in Rome, you will be part of the biggest revolution underway, rethinking the customer experience from a digital perspective, steering customer-centric transformation programmes, harnessing the potential of data to map, plan and improve customer lifecycle management.

Specifically, you will be tasked in:

• Mapping and redesigning the customer experience throughout the customer journey, with the aim of optimising omni-channel engagement while also streamlining the enabling operating processes
• Developing customer listening and feedback system, correlating them with operating performance in order to identify customer-driven transformation initiatives
• Managing large-scale digital transformation projects helping companies to innovate their development processes for the launch of new products and services
• Developing analytical models, incorporating internal and external signals in order to maximise the use of data in designing the customer experience and/or developing new services

Come As You Are - Your skills and characteristics

This is the perfect opportunity for you if you have:

• Passion and a strong desire to transform and impact the customer experience
• At least six years of experience in similar consulting services in the customer area

• A degree in business, engineering or quantitative marketingAn excellent knowledge of English, preferably with study and/or work experience abroad

Experience in one or more of the following fields:

• Customer experience excellence
• Digital transformation and the development of new digital relationship channels (apps, websites, social media, etc.)
• Customer value management/customer data and analytics
• Customer care optimisation and CRM
• Development and digitalisation of sales networks and store networks

Please refer the Job description for details