COME JOIN OUR MISSION

At Lawpath, we’re revolutionising the way legal and accounting services are delivered!
As Australia’s largest online platform for Legal, Accounting, and Business Support, we’ve helped over 400,000 businesses save more than $100 million in fees!
Join our dynamic team and be part of a company that is transforming the legal and accounting landscape. We make it easy to start and run a business with our all-in-one technology platform. Come along on the journey as we aim to support 1,000,000 businesses by 2030!
At Lawpath, you’ll have the opportunity to work with talented professionals who are passionate about making a real difference. This includes working alongside the 2024 winners of the Young Entrepreneur Awards and contributing to one of the top innovative firms across Asia-Pacific. Come along on this ride to help small businesses turn their dreams into a reality!

ABOUT THE ROLE

This position will straddle being a supervisory leader at the front lines of our customer service but also a strategic thinker, helping build the overall vision. The successful candidate will be a hands-on leader who can lead by example, working with customers, and when it comes to embodying Lawpath’s core values, providing the best-in-class experience to customers to ensure we continue to be Australia’s leading online legal platform.

YOUR DAY-TO-DAY RESPONSIBILITIES WILL INCLUDE:

• Managing, fostering and leading a team of customer-facing experts.
• Able to assist with customer support issues via chat and over the phone
• Managing both the end-to-end account management process from activation to renewal.
• Assisting the sales team with achieving their targets by sending through potential leads that come over the phone or online chat
• Taking full ownership of customer operations in their area, with a keen understanding of service delivery design.
• Recording and tracking all customer support issues through our CRM systems (Salesforce and Intercom)
• Reporting any bugs and use issues from end-users
• Identifying and implementing strategies and processes to continuously improve our support and customer experience