Customer Experience Manager - Multiple Sclerosis at Sanofi Aventis US LLC

Riyadh, Riyadh Region, Saudi Arabia -

Full Time

Start Date

Immediate

Expiry Date

11 Feb, 26

Salary

0.0

Posted On

13 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Relationship Management, Neurology, Sales Experience, Product Launches, Interpersonal Skills, Communication Skills, Strategic Thinking, Problem Solving, Agile Learning, Team Collaboration, Digital Tools, Data Analytics, Disease Education, Commercial Acumen, Stakeholder Engagement, Omnichannel Strategy

Industry

Pharmaceutical Manufacturing

Description

We are seeking a highly motivated and visionary leader interested in shaping the management of people with Multiple Sclerosis. As the Customer Experience Manager – Multiple Sclerosis, you will be based in Central or Eastern Region and responsible for shaping perceptions within the MS community by challenging traditional paradigms and building belief in the unique biology of disability progression independent of relapses. You will also play a key role in enabling healthcare professionals to identify appropriate patients through targeted education and engagement. Reporting to the Franchise Head, this role is strategically positioned to realize the ambition for Tolebrutinib and contribute to the overall future success of Sanofi. Your core responsibilities will include: Mapping and segmenting accounts and developing in-depth knowledge of each identified key account including strategic goals, value drivers, relevant business metrics, and unique emerging needs Understanding key accounts’ critical stakeholders (e.g., MS Specialist, General Neurologist, MS Nurse and key decision makers), their roles, org structure and how they influence each other in the ecosystem to ensure account/departmental coordination Developing strategic account plans including prioritization, based on identified barriers to address and opportunities Co-creating solutions with accounts’ key decision-makers to remove operational barriers and supporting screening and monitoring initiatives Leveraging omnichannel approach (e.g., F2F, digital channels, portals, etc.) to ensure a high-touch and personalized engagement with key accounts and other stakeholders. Collaborating with cross-functional field-based teams (e.g., Market Access) in leading discussions on product access and formulary inclusion, administrative flows definition, and more generally to proactively address accounts’ needs and ensuring effective pull-through Engaging with HCPs and broader set of stakeholders who play a critical role in the patient pathway to convey an effective narrative on disease progression and create general disease awareness pre-launch and treatment options post-launch, leveraging innovative value story techniques and tailoring engagement to stakeholders’ level of maturity Informing customer segmentation and customer portrait / persona creation by sharing insights collected on the field About you Education: BA/BS degree in pharmaceutical science. Experience: Minimum of 3-5 years Sales experience in Neurology (Preferably Multiple Sclerosis) Experience in driving successful product launches, with a proven track record of achieving sales targets and building strong customer engagement from launch. Soft skills: Excellent interpersonal and communication skills, with ability to effectively engage internal and external stakeholders, build and cultivate strong working relationships Ability to work agile, demonstrate creativity and be a strong team player Self-driven, results-oriented with ambition for optimal results A solution-oriented mindset enabling effective and creative problem solving with customers' needs as a primary focus Ability to dynamically adjust priorities due to changing circumstances Agile learner who is comfortable operating in complex environments Ability to influence, impact and guide peers Ability to articulate and explain the strategy in a simple and clear way Ability to build proper environment to enable Playing to Win culture to flourish Role model for the agile way of working Team player: Collaborative thinking while keeping the collective dynamics in mind, seeks for collective success rather than individual success Growth mindset & learning agility: Open to develop him/herself (receive & give feedback) Technical skills: Demonstrated success across multiple field-based sales roles Strong customer relationship management capabilities In-depth knowledge of care pathway operations Skilled in leveraging an omnichannel strategy to deliver tailored, high-impact engagements with external experts, aligned to their maturity and preferences Strong commercial acumen with strategic and innovative thinking Influential communicator with the ability to lead and inspire without direct authority Proven expertise in disease education Proficient in digital tools and analytics; able to transform data and feedback into actionable insights Committed to full compliance with all relevant regulations Pursue progress, discover extraordinary Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people. At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity. Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com! Global Terms & Conditions and Data Privacy Statement Sanofi is dedicated to supporting people through their health challenges. We are a global biopharmaceutical company focused on human health. We prevent illness with vaccines, provide innovative treatments to fight pain and ease suffering. We stand by the few who suffer from rare diseases and the millions with long-term chronic conditions. With more than 100,000 people in 100 countries, Sanofi is transforming scientific innovation into healthcare solutions around the globe. Discover more about us visiting www.sanofi.com or via our movie We are Sanofi As an organization, we change the practice of medicine; reinvent the way we work; and enable people to be their best versions in career and life. We are constantly moving and growing, making sure our people grow with us. Our working environment helps us build a dynamic and inclusive workplace operating on trust and respect and allows employees to live the life they want to live. All in for Diversity, Equity and Inclusion at Sanofi - YouTube

Responsibilities

The Customer Experience Manager will shape perceptions within the MS community and enable healthcare professionals to identify appropriate patients through targeted education and engagement. This role involves developing strategic account plans and collaborating with cross-functional teams to address accounts' needs.