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Customer Experience Manager at Nox Medical

Porto, , Portugal -

Full Time

Start Date

Immediate

Expiry Date

09 Feb, 26

Salary

0.0

Posted On

11 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Support, Technical Service, Engineering, Analytical Skills, Problem-Solving, Documentation Skills, Regulated Environment Experience, Verbal Communication, Written Communication, Service Mindset, Solution-Oriented Thinking

Industry

Medical Equipment Manufacturing

Description

What You’ll Do Guide and mentor a team of technical specialists, fostering professional growth and a collaborative spirit. Ensure the timely and high-quality resolution of complex customer issues through effective workload management and hands-on technical support. Partner with distributors and first-level teams to deliver seamless case handling and exceptional customer experiences. Lead governance for advanced support, maintaining consistent processes, documentation, and traceability across regions. Collaborate with R&D and Product Development to resolve escalations and drive continuous improvements to products and processes. Lead governance for 2nd-level support and collaborate with 1st and 3rd level support teams to align processes, documentation standards, and traceability across all support levels. Develop and share technical documentation, training materials, and best practices that enhance global knowledge and capability. Ensure all support activities meet medical device quality and regulatory standards, contributing to ongoing compliance initiatives. What You Bring Education in technology or equivalent practical experience required. Strong background in customer support, technical service, or engineering roles. Strong analytical, problem-solving, and documentation skills. Experience in a regulated environment (medical device or healthcare preferred). Excellent verbal and written communication skills in English. Demonstrated service mindset and solution-oriented thinking. Why Join Us At Nox, you’ll be part of a diverse, mission-driven team improving health and quality of life through sleep. We offer a collaborative environment where your ideas matter and your expertise helps drive meaningful impact — one night’s sleep at a time.

Responsibilities

The Customer Experience Manager will guide and mentor a team of technical specialists while ensuring the timely resolution of complex customer issues. They will collaborate with various teams to enhance customer experiences and maintain consistent support processes across regions.